Room Service Cashier
Job Details
Agua Caliente Rancho Mirage - Rancho Mirage, CA
Full Time
$14.50 Hourly
Room Service Server

Job Description Summary

Responsible for providing knowledgeable, prompt, friendly, and courteous service of food and beverages to our guests.


Essential Duties and Responsibilities (other duties may be assigned):

  • Takes room service orders over the telephone and repeat order to ensure accuracy and relays orders to the kitchen maintains great phone etiquette and professionalism.
  • Has a full working knowledge of the menu, specials, beverage and wine lists; up sell and suggestive selling.
  • Follows the correct sequence of room service set up at all times.
  • Maintains condiments, carts, hot boxes and all F&B room service supplies during shift.
  • Answers questions, and makes suggestions regarding food service.
  • Sets up table and serves food from cart or leaves cart using table linens depending on the specific order,
  • Responds to requests for additional food or drink service.
  • Creates a lasting, positive impression for the Agua Caliente Casino Resort, Hotel, Spa.
  • Accommodates our guests needs by giving fast and prompt service. (We guarantee 30-minute delivery time)
  • Checks bill for accuracy before presenting to guest.
  • Remains up-to-date on casino events and hours of operation for all outlets.
  • May perform duties in all food and beverage areas at the direction of the Beverage Supervisor or above.


Supervisory Responsibilities



Access to Sensitive Areas and Information

As allowed per ACGC Access Matrix


Signatory Ability 





Required Education and/or Experience

  • 2 years minimum of related experience in full service Hotel
  • Preferred previous food service experience to include: 4 diamond hotel room service, fine dining, wine service, and table side service.
  • Possess a Riverside County Department of Environmental Health Food Handlers Certificate within 30 days of hire.
  • Good customer service skills; ability to communicate effectively with others in English

Working Conditions/Physical Demands

To perform this job successfully, the individual must me able to stand, move and work throughout the property, including walking up to 1 ½ mile, climbing stairs and standing for extended periods of time.  Also, may be subjected to a smoke filled environment.


The noise level in the work environment is usually moderate, but will escalate when located in the casino environment.  Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to:  a computer keyboard, calculator, general office equipment and multi-line telephone.

Agua Caliente Resort Casino Spa