MECHANICAL SYSTEMS ENGINEER
Job Details
Chicago Office - Vernon Hills, IL
Full Time
4 Year Degree
Up to 25%
1st Shift
Customer Service

Position Summary
The Mechanical Systems Engineer requires knowledge of Mechanical Systems, Electrical systems, potable water plumbing components, controls, assembly, and fabrication of Intellihot products. This position will provide System-level technical support to the Customer Service team, Dealer/Contractor network personnel, and customers to troubleshoot and resolve product performance issues. The systems engineer analyzes field issues and recommends changes to the engineering team to eliminate machine or system malfunctions.

Key Responsibilities:

  • Provide System-level technical support to the customer service team, Dealer/Contractor network personnel, and customers to troubleshoot and resolve product performance issues.
  • Be an expert to analyze the connected Intellihot products and offer technical support to resolve issues.
  • Train customer support team and Dealer/Contractor network personnel.
  • Be familiar with intellihot Apps.
  • The systems engineer analyzes field issues and recommends changes to the engineering team to improve product quality and resolve various ongoing problems.
  • Analyze field issues and develop technical service documents and identify improvements to troubleshooting charts. The system engineer also makes recommendations to improve manuals, troubleshooting guides, and startup procedures.
  • Perform other duties as assigned
  • Occasional travel (~25%) to the customer sites to assist in startup and troubleshooting as needed.

Qualifications:

  • BS/MS in Mechanical Engineering
  • Excellent hands-on approach to problem-solving.
  • Excellent verbal and written communication skills
  • Working knowledge of Windows OS, iOS, and Android
  • Microsoft Word, Excel, and PowerPoint

Competencies:

  • Customer-focused
  • Communication
  • Attention to detail
  • Problem-Solving
  • Results-driven
  • Patience
  • Decision-making
  • Organizational skills
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