Job Summary: Provide friendly, efficient and professional food and beverage service in a demanding, fast-paced environment.

Key Responsibilities

1. Consistently creates highly satisfied customers

• Welcomes and instantly creates a friendly relationship with customer
• Have the ability to take orders ahead of the line in order to serve customers proficiently
• Always says “thank you” with a big, friendly smile

2. Produces high quality menu selections

• Maintains an awareness of all products, promotions and advertisements
• Assist customers in placing their food and beverage requests in a professional and friendly manner. Offer product suggestions and alternatives when necessary
  • Knowledgeable about all food and beverage served at the Café and able to make beverage requests correctly and consistently according to company standards
  • Follows health, sanitation and safety guidelines for all Café items

3. Preserve quality store operations

• Follow company policy and procedures for a functioning flow
• Arrive to work on schedule and ready to work in a professional manner
• Work varied hours including weekends and holidays
• Engage in proper personal hygiene and adhere to dress code to support positive and professional company image
• Carry out cleaning tasks such as empty garbage cans inside and outside throughout each day
• Maintains customer areas throughout each shift by cleaning equipment, tables, floors, counters, condiment stations and glass surfaces
• Process cash and credit card transactions efficiently and accurately
• Proactively rotate and stock food and paper goods throughout each day and inform management when shortages or outages occur
• Reach for store goals by increasing sales and improving profits
• Must carry out opening and closing as assigned by management
• Other various duties as assigned by management

Qualifications/Requirements

• One year previous restaurant/retail experience preferred
• Must have the ability to read, count and write accurately
• Speak clearly to demanding, hurried customers
• Once trained, must demonstrate the ability to work with minimum supervision under stressful/demanding/fast-paced environment
• Quality minded - puts forth an effort to improve job skills and customer service on a daily basis
• Minimum of 18 years of age

Physical Requirements

• Must be able to stand for up to 8 hours per shift
• Must be able to climb a 6-foot ladder
• Able to move or handle merchandise throughout the store on a consistent basis of 0-50lbs.
• Able to bend, stoop, kneel and walk briskly on a daily basis throughout shift up to 8 hours.