Education and Experience
Associates Degree in a technical field such as Computer Science, Information Science, Engineering, or equivalent
Bachelors Degree in a technical field such as Computer Science, Information Science, Engineering, or equivalent
1 3 years as a Help Desk Specialist
Annual Salary
Knowledge, Skills, and Abilities
Problem solving and critical thinking
Verbal and written business and technical communications
Customer service
Microsoft Windows desktop
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Computer hardware
Microsoft on-line platforms including Exchange, SharePoint, and Teams
Microsoft Endpoint Management (Intune)
Microsoft Windows Server and Active Directory
Android/iOS mobile device support
Andar/360 or similar CRM platform
Sophos Endpoint Protection
Proofpoint Essentials
Certifications/Licenses
Drivers license
CompTia A+
CompTia Network+, Security+, and/or Cloud+
Microsoft 365 Certified: Modern Desktop Administrator Associate
Microsoft Office Specialist certification
Additional Microsoft 365 platform certifications (Exchange, Teams, SharePoint)
Physical Demands
-
Light: Exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. force frequently and/or a negligible amount of force constantly. Even when weight lifted is negligible, a job is rated light when: 1) it involves walking or standing to a significant degree; 2) it requires sitting most of the time but involves pushing and/or pulling of arm or leg controls; 3) it involves working at a production rate that requires constant pushing or pulling of materials.
Travel Requirements
-
Occasional travel within the region via ground transportation
-
Potential travel outside the region via ground transportation
-
Potential travel outside the region via air transportation
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change; new ones may be assigned at any time with or without notice.