Circulation Supervisor - Library
Forest Grove Campus - , OR

GENERAL DESCRIPTION OF POSITION:

The purpose of this position is to help manage the day-to-day circulation activities at the Tran Library on the Forest Grove campus, assisting students, faculty, and staff with their library service needs. The Circulation Supervisor possesses a thorough knowledge of established library procedures and technical systems. The Circulation Supervisor, in collaboration with the Circulation Manager, is responsible for training and supervising student employees during all open hours for which the Circulation Supervisor is the lead worker. This position performs independent paraprofessional work and has a thorough knowledge of established library procedures and technical systems; and works collaboratively with Circulation, Interlibrary Services, Collection Services, and Systems staff located on the Forest Grove and Hillsboro campuses in support of library-wide functions and operations. This is a permanent benefit-eligible position, working 40 hours per week. Typical scheduled days are Sunday-Thursday.

 

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

  • Provides welcoming and efficient customer service to all users of the library.
  • Provide a variety a variety of circulation, resource sharing, and document delivery services, including being the Tran Library staff contact during evening and weekend hours worked for issues that come up with the integrated library system, Summit borrowing, or interlibrary services/document delivery requesting.
  • Performs opening and closing procedures on shifts that begin/end at library open/close.
  • Collaborate with the Circulation Manager to hire, train, evaluate, supervise, and coordinate scheduling for student employees.
  • Develop and /or adapt training material for student employees.
  • Oversees stack maintenance, and retrieval duties: pulling, re-shelving, sorting and organizing book trucks.
  • Reconcile student complaints, interpret fines policy and adjust charges.
  • Assist library patrons with basic hardware and/or software issues.
  • Perform known-item searches to help library patrons find resources.
  • Provide troubleshooting and maintenance of technical equipment including computers, scanners, and printers/copiers. Respond to calls as needed with the Technology Information Center (TIC) on technology and password issues during evening hours when the TIC is closed.
  • Assist patrons with finding and using basic information resources; serves as referral point to Research Services personnel.
  • Communicate with a variety of library users, including Pacific University faculty, students, and staff, and community patrons and staff at other resource sharing partner libraries as needed to answer questions, resolve delivery and/or access issues and clarify procedures.
  • Assist with processing of incoming and outgoing Summit borrowing materials.
  • Assist with course reserves and help faculty with placing items on physical or electronic reserves.
  • In collaboration with the Circulation Manager, develop, document, and implement local policies and procedures for issues or practices specific to the Forest Grove campus.
  • Oversee appropriate use of the library by all users, including community patrons, when on shift.
  • Keeps Managers and Campus Public Safety informed of any potential situations at the library evenings/weekends.

 

SECONDARY FUNCTIONS:

  • Perform any duties necessary to the smooth functioning of the department.
  • Assist with document delivery services as needed.
  • Provide support for the Tutoring and Learning Center (student supervision, scheduling, and coordination assistance) as needed.
  • Coordinate with the Circulation Manager to help arrange staff coverage for absences or unexpected student staff issues where student coverage is not possible.
  • Participate in library taskforces, committees, or special project teams as needed.
  • Work collaboratively with the other library staff to develop/revise, document, and implement policies, procedures, and workflows applicable to both the Forest Grove and the Hillsboro campus libraries.

 

JOB SCOPE:

This position is responsible for overseeing the daily operation of the Tran Library when the lead worker on shift, following established protocols and procedures. Most work is done independently and decisions are made in consultation with the Circulation Manager, Interlibrary Services Manager, and/or Student Success Librarian. Mistakes/errors can impact library users and services.

 

SUPERVISOR RESPONSIBILITY:

This position may supervise a number of student employees. Hiring will be conducted in collaboration with the Circulation Manager, but independent training and evaluation of student employee work performance will be necessary.

 

EDUCATION AND/OR EXPERIENCE:

  • Minimum of two years’ experience working in a library environment in Circulation, Public or Access Services, or Interlibrary Loan.
  • At least one year of experience supervising staff, students, or volunteers with demonstrated ability to lead, train, organize, and delegate effectively.
  • Strong computer skills demonstrated by experience in a variety of library systems and ability to trouble-shoot technical equipment.
  • College degree or equivalent work experience relate to the job responsibilities required.

 

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS:

  • Communicates with students, faculty, staff and the public appropriate to the age of the individual served.
  • Builds on basic learning and carries it from one situation to another.
  • Demonstrates critical thinking skills in problem solving and decision-making.
  • Asks questions and seeks assistance.
  • Takes responsibility to eliminate the source of problems.
  • Demonstrates confidentiality regarding information pertaining to all students, faculty and staff.
  • Maintains proper appearance and personal conduct for the employee’s particular job.
  • Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds.
  • Demonstrates ability to work in a team environment.
  • Possesses knowledge of integrated library systems, electronic reserves systems, and interlibrary loan practices.
  • Demonstrates interpersonal and strong customer service skills, including the ability to clearly explain technical information and to diffuse difficult or complicated situations.
  • Demonstrates ability to interact effectively with a diverse population of students and staff, both orally and in writing.
  • Able to work independently with minimal supervision, as well as in a team environment.
  • Takes responsibility to address and resolve problems, issues, or concerns, works with others effectively in a collegial manner.
  • Demonstrates ability to handle interruptions, perform in a multi-task environment, and process material in a variety of formats.
  • Demonstrates aptitude for accuracy and close attention to detail.
  • Able to set priorities and complete assignments in a timely manner.
  • Demonstrates ability to track, maintain, interpret, and apply statistics and budgets.
  • Maintains an exceptional attendance record with set hours.

 

WORKING CONDITIONS:

Academic library environment, working in public areas and in a normal office environment. Primarily sedentary work that requires sitting and using a computer, and standing at the public service desk.  Evening and weekend hours. This job is not exposed to adverse environmental conditions.

 

PHYSICAL ACTIVITIES:

Balancing; Climbing; Crawling; Crouching; Feeling; Fingering; Grasping; Hearing; Kneeling; Lifting; Pulling; Pushing; Reaching; Repetitive motion; Standing; Stooping; Talking; Walking.

 

PHYSICAL REQUIREMENTS: 

Medium work.

Visual acuity.

 

DISCOVER PACIFIC UNIVERSITY:

Pacific University is a small but diverse community, where students thrive in a personal academic environment.  Tracing its roots back to 1849, when it began as a school for orphans of the Oregon Trail, Pacific has long been devoted to making a difference in people’s lives.

 

Today, students study in a unique combination of undergraduate, graduate and professional programs in the liberal arts and sciences, optometry, education, health professions and business.  Pacific University has campuses in Forest Grove, Hillsboro, Eugene and Woodburn, Ore., as well as an office in Honolulu.  In addition, a variety of Pacific University health and eye clinics throughout the Portland area serve patients and provide students with practical experience.

 

At Pacific University, students and faculty engage in discovery through close, nurturing relationships that provide extraordinary learning experiences.  International study, service learning, internships and co-curricular activities have been integral parts of the education of nearly 25,000 alumni worldwide who share in the Boxer spirit.

 

NOTICE OF NONDISCRIMINATION POLICY:

It is the policy of Pacific University not to discriminate on the basis of sex, physical or mental disability, race, color, national origin, sexual orientation, age, religious preference or disabled veteran or Vietnam Era status in admission and access to, or treatment in employment, educational programs or activities as required by Title IX of the Education Amendments of 1972, section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, the Americans with Disabilities Act of 1990, or any other classification protected under state or federal law, or city ordinance.  Questions or complaints may be directed to the Vice President for Academic Affairs, 2043 College Way, Forest Grove, OR 97116, provost@pacificu.edu.

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