At Bio-Techne we are passionate about science and committed to making a difference in the world. As an industry leader in creating high quality and innovative tools for Life Science Research and Clinical Diagnostics, we are at the forefront of the medical revolution. By joining our team you will be a part of an empowering, passionate, innovative, and collaborative (EPIC) culture that is geared towards improving overall human well-being.
Position Summary:
A leading performer who manages projects as well as managing people. The responsibilities of this position are to provide support primarily for end user hardware and software issues but also all regional IT system and services deemed as appropriate by their manager. This includes day-to-day support, application setup and troubleshooting of internal IT supported applications. Troubleshooting and rectification of end user hardware issues and the provision of generalized support when necessary. May conduct induction processing and training for new hires, manage through offboarding and onboarding, the setup and removal of users on various network-based systems and triaging of our corporate ticketing system. Advanced Support Specialist staff may be given responsibility for the automation and management of the client PC imaging process and client software deployment process if located in region. Serves as escalation point for junior level support staff. Staff may be given roles within a project team and should be capable of performing other related duties if delegated and directed by the manager.
Essential Functions:
- Performs the most complex duties of troubleshooting and day to day support
- Provides analytical expertise and consultation on complex projects
- Formulates and designs specifications to ensure appropriate design, implementation
- Designs, codes, tests, debugs, and documents programs
- Acts as liaison between department, company, and cross functional team
- Coaches, mentors, instructs others, acts as technical resource for team