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Client Services Specialist

Job Details

Lincoln, NE
$35,000.00 - $45,000.00 Salary/year

Description

Who We Are:

At Haberfeld we align marketing, products, and people for sustained and significant organization growth by applying a strategy of consulting, marketing, training, and analytics.   We like to live by 5 core values:  Integrity, Excellence, Collaboration, Curiosity, Joy-in-the-Journey.  The cherry-on-top is we are employee-owned and love celebrating that.  We reap the benefits of our hard work. How cool is that?

Who We Want:

We are seeking a dynamic individual to join our Client Services team all while giving you an opportunity to own part of the company too!  We are proud to be employee owned! Are you able to answer yes to any of the below?

  • Do you love helping others learn new things?
  • Do you enjoy problem solving and improving systems?
  • Do you thrive in a collaborative environment?
  • Do you value life/work balance?

What You’ll Do:

  • Respond to client issues and requests regarding Haberfeld’s digital platforms.
  • Document and identify trends in users’ feedback and questions.  
  • Onboard clients and build confidence in new users.
  • Communicate needs of clients and internal teams.
  • Create and maintain instructional guides for platform users.

What You’ll Need:

  • Strong communication skills.
  • Excellent task management skills and attention to detail.
  • Ability to organize and schedule work in order of priority and accommodate a fluctuating workload.
  • Excellent working knowledge of Microsoft Outlook, Word, Excel, and Power Point.
  • One to three years of professional experience preferably in technical product support.

 

Show You the Money:

At Haberfeld, we like to brag about our benefits.  We will put together a package that will make your jaw drop.  Here’s just a sampling of what to expect:

 

  • Competitive base salary
  • Bonus potential
  • Responsible time off (RTO)
  • Paid pregnancy-related leave
  • Paid parental leave
  • Military leave
  • Company holidays
  • Extra Haberfeld holidays
  • Medical, dental, and vision insurance (we pay most for you!)
  • Wellness screenings
  • Disability insurance
  • Employee assistance (EAP)
  • Employee Stock Ownership Plan (ESOP)
  • 401(k)
  • Financial planning resources
  • Flexible work schedule
  • Casual office attire
  • HealthJoy App/Wellable App
  • Tuition assistance
  • Free parking
  • Summer early out Fridays
  • On-site gym

 

 

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