The Operations Coordinator of Integrated Children’s Services (ICS) is responsible for the overall management and supervision of Birch Family Service’s (BFS) Children’s Residential Program (CRP). The ICS Ops Coordinator is directly responsible for the management of one CRP and providing oversight and supervision to the Manager of the other CRP. Additionally, this position is responsible for facilitating communication and coordination of services among all stakeholders (including but not limited to: parents/families; healthcare providers, other service providers, agency, residential and education staff etc.) for the people supported in the both residences.
- Manages program services, improves existing services and provides input on components needed to meet the needs of the individuals served within the residence and at their school.
- Plans for the provision of staffing necessary to ensure the safety, well-being, required level of supervision, oversight and protection to residents 24 hours a day. Works cooperatively with education staff to ensure each person’s needs are met at school.
- Based on Birch’s Holistic approach, and in compliance with agency standards, oversees service delivery, supervises and provides direction to staff (including Manager, Clinicians and Residential).
- Enhances the quality of life and continuity of services by working collaboratively with the school and other departments to ensure that procedures are properly implemented within the residence and in accordance with education requirements, when applicable.
- Ensures that program billing documentation follows state mandates and agency protocols.
- Acts as an advocate for the residence as appropriate; encourages and supports self-advocacy.
- Communicates important, significant information to stakeholders (including but not limited to: parents/families; healthcare and other service providers as well as to agency, residential and education staff etc.). Information can include but is not limited to, medication changes; hospitalization/ER visits, behavior changes and family issues.
- Facilitates communication with stakeholders to ensure information regarding the health, progress and overall well-being of each resident. This includes but is not limited to: immediate notification of injuries, illness or other significant events that may impact the person’s quality of life.
- Directs the activities of the Interdisciplinary Treatment Team (IDT) to ensure that each individual has a service plan that is designed to address all of his needs and desires and enables him to achieve his/her full potential.
- Works collaboratively with the clinical/medical team to ensure that all appointments, referrals and follow-up appointments are followed through as prescribed.
- Works in conjunction with Stakeholders to ensure that appropriate referrals for any recommended services which cannot be provided by the clinical team are offered.
- Works with the team (including but not limited to: people receiving supports, parents/families, residence and education staff) to develop opportunities for: recreation, socialization, education and skill building with an emphasis on becoming full participating members of the community.