Front of House: Usher / Ticket Taker / Greeter
Job Details
Entry
Walmart AMP - Rogers, AR
Part Time - Day of Show - seasonal
High School
None
Varies including days, nights & weekends
Patron/Customer Services
Description

About Us

At Walton Arts Center/Walmart AMP, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the hard work and dedication of our passionate and creative employees.

Our organizations’ dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our values: Relevance; Inclusivity; Sustainability; Excellence. Diversity is a commitment at Walton Arts Center/Walmart AMP. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different.

 

Position Overview

The Usher / Ticket Taker / Greeter serves as a member of the Front of House Team facilitating and enriching patrons’ experiences by providing excellent customer service, assisting patrons with any questions or concerns that arise, and ensuring a sense of safety and security while attending our events. 

 

Principal Responsibilities (Essential Functions)

  • Welcome patrons upon entrance
  • Check tickets and provide guidance to seats
  • Show patrons where to find exits, bathrooms, and concession stands
  • Ensure all patrons adhere to safety guidelines
  • Answer various patron questions
  • Handle suggestions & complaints politely & respectfully
  • Aid patrons with special needs
  • Provide excellent customer service to all patrons
  • Perform related duties as assigned by supervisor
  • Maintain compliance with all company policies and procedures
Qualifications

Minimum Qualifications

The work environment as well as the intellectual, social, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education, Training, Traits

  • High school diploma or GED required
  • Strong interpersonal communication skills and ability to interact with many different types of people
  • Adept at problem-solving, including being able to identify issues and resolve problems in a calm and confident manner while providing exemplary customer service.
  • Ability to adhere to strict code of confidentiality
  • Customer service driven and an on-going desire to learn and improve
  • Ability to work within a team environment as well as independently
  • Certification in CPR, Trained Crowd Management, and Weather Safety encouraged
  • Flexibility with hours including early mornings, nights and weekends.
  • Ability to make decisions in a fast-paced work environment
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

 

Work Experience

  • Minimum of 2 years’ experience in a position focusing on face-to-face customer service.
  • Previous experience working in an Amphitheatre, Arena or Stadium preferred.
  • Track record of being a reliable team player.

 

Physical

  • Must be able to lift and carry up to 50 lbs.
  • Must be able to talk, listen and speak clearly
  • Must be able to endure standing or walking for extended periods of time on cement, grass, and inclined surfaces
  • Must be able to endure outdoor elements including cold, heat, wind, and/or precipitation
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