Career Pathways Case Manager

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Position Summary: The Stanley M. Isaacs Neighborhood Center (Isaacs Center) is seeking an experienced, dynamic, and highly focused individual to serve within the larger scope of formal and informal learning of the Education and Workforce Program. The Career Pathways Case Manager (CPCM) provides social services to participants through direct assistance and referrals with a focus on reducing barriers to employment, education, and training

Schedule: Monday through Friday, 35 hours/week; Tuesday through Thursday 12:00 pm to 8:00 pm

Salary Range: $43,751 - $54,689

• Identifies, predicts, and mitigates barriers to self-sufficiency including economics, education, and employment.   

• Works with participants to achieve educational, workforce and economic goals, enabling participants to access educational and employment services. 

• Evaluates, analyzes, and reviews participant information and coordinates a centralized intake process. 

• Determines social service needs, screens for benefits, assists with applications and makes referrals as necessary. 

• Provides individualized case management services and support to participants. 

• Assists individuals with navigating complex systems including healthcare, social services, education, and financial systems. 

• Facilitates ongoing support to provide short-term interventions. 

• Tracks internal and external referrals. 

• Responds to participants’ needs for mental health, substance use, behavioral, housing, financial and other social services.   

• Conducts appropriate social and educational workshops to provide general and situational-specific information to participants. 

• Ensures that accurate participant records are maintained in a timely manner, including completing detailed case notes and maintaining current documents. 

• Documents and tracks all interactions with participants through case notes and other tools according to timelines set by supervisor and/or funding specifications. 

• Follows up with participants on a regular basis to assess progress on goals and records participant outcomes in appropriate systems. 

• Manages the collection and distribution of program outcomes statistical data for reporting purposes, including adherence to program standards and government contract reporting. 

• Cultivates strong community-based partnerships with organizations that can serve as referral partners to meet the needs of participants. 

• Performs other duties as required. 

Qualifications and Experience 

• At least 2-3 years of case management, workforce development, educational counseling or other relevant experience is required. 

• Bachelor’s Degree in Social Work, Psychology, Sociology, Human Services, or a related field is required. 

• Strong writing, speaking, interpersonal and organizational skills.  

• Demonstrated experience providing case management, facilitating group work, managing data, and effectively coordinating entitlements, benefits, and community resource networks.    

• Must value team building, be able to work to independently, and the understand how to actively engage the community to address complex issues.    

Skills, Knowledge and Abilities

• Must be able to work with a diverse population.  

• Knowledgeable with Microsoft Office and databases, such as Salesforce and ASIST is a plus. 

• Must be able to effectively multitask and maintain a high level of customer service skill

Goddard Riverside and Isaacs Center are equal opportunity employers and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.