Mission-Driven Career Opportunity
One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As a Family Support Senior Specialist, you’ll play an integral role in our vision of a world where everyone has a safe and affordable place to live.
Why Join Habitat?
- Competitive salary and benefits
- Industry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)
- Work/life balance supported by generous PTO
- Career development and promotion opportunities
- Casual working environment
- Retirement planning a 403(b) with 3% organizational match
Position Purpose
Manage and support Habitat homebuyers and homeowners in the homebuying and home selection process and post-closing. Provide homebuyers in process (HIPs) with relevant information by leveraging multiple platforms, events and activities while connecting HIPs to outside partners who have complementary, wrap-around services. While collaborating with HCR staff, volunteers, and community partners, this person will provide leadership and oversight to ensure families and individuals have an excellent homebuying experience. And, working to fulfill Habitat Charlotte Region’s mission: Seeking to put God's love into action, Habitat for Humanity brings people together to build homes, communities and hope.
Essential Functions
Facilitate steady progress of Homebuyers-in-Process (HIPs) through the Homeownership Program by implementing effective processes and maintaining clear communication as it pertains to the following:
HIP Management and Support:
- Support homebuyer engagement during the build process by sharing site supervisor contact information and build calendars with Homebuyers-In-Process (HIPs); maintain open communication with staff and Homebuyers- In-Process regarding attendance
- Oversee HIP Hours Program and ensure steady progress to completion
- Coordinate, prepare, and facilitate HIP Hours Introduction for newly approved Homebuyers in Process
- Oversee HIP Hours Program and ensure steady progress to completion
- Assist in the celebration and preparation of Homebuyers in Process as they near closing
- Enter HIP hours in Salesforce tracking system
- Actively refer HIPs to community partners for services related to furnishing their new homes.
HIP Education Classes & Workshops:
- Oversee HIP class planning such as: scheduling classes, recruiting speakers/facilitators, and facilitating classes
- Create class roster and track attendance
- Assist Family Services Education Supervisor by facilitating class related to lot selection.
- Oversee the production and distribution of quarterly Homeowner Newsletter.
- Prepare and distribute class materials including class curriculum
Property Sales & Support:
- Coordinate and conduct Lot Selection for families, including tracking the payment of the closing cost for each selected property.
- Support homeowner engagement during the build process by sharing site supervisor contact information and build calendars with Homebuyers in Process; maintain open communication with staff and Homebuyers in Process regarding attendance
- Coordinate open house events including new and existing home sales events and home dedications as needed for internal pipeline and MM$ graduates in coordination with the FS Education Team.
- Promote and market HCR homes and neighborhood developments to prospective buyers and community partners to increase unit/parcel sales.
Event Planning & Management:
- Provide direct supervision to the Family Services Event Specialist AmeriCorps member
- Collaboratively coordinate periodic financial/educational workshops for existing Habitat homeowners with relevant staff as needed or required: Will Workshop | Senior Series | Focus on Future |Networking with Neighbors | Pay Off Meeting | Mortgage Burning Ceremony | Home Dedications (non-sponsored)
