ESSENTIAL FUNCTIONS

• Acts as primary point of contact for customer interactions including quotes, orders, technical questions, complaints, and concerns.
• Maintains meticulous records of all communications, updates, and sales activities in Net Suite.
• Ability to build strong customer relationships to maintain existing business and secure new business opportunities.
• Communicates company values and update customers on any new products, programs, and marketing initiatives.
• Coordinates with other departments/groups, personnel, and technical subject matter experts as needed to ensure customer requirements are met.
• Other duties as requested by Manager.

REQUIRED SKILLS

• Excellent verbal and written communication skills.
• Charismatic disposition.
• Strong attention to detail
• Highly developed organization and time management skills.
• Capability to work independently as well as part of a team.
• Ability to build meaningful relationships with both internal and external customers.
• Exceptional analytical and problem-solving skills.

QUALIFICATIONS

• Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Safety Awareness – Ability to identify and correct conditions that affect employee’s safety.
• Accountability – Ability to accept responsibility and account for his/her actions.

• Communication/Oral – Ability to communicate effectively with others using the spoken word. Analytical Skills – Ability to use thinking and reasoning to solve problems. Problem Solving – Ability to find a solution for or to deal proactively with work-related problems. Technical Aptitude – Ability to comprehend complex technical topics and specialized information. Dependable - Must consistently demonstrate dependability, a magnificent work ethic, initiative, ownership of issues, problem-solving abilities, and an exceptional attitude. Flexibility - Demonstrate the ability to be flexible, accept innovative ideas and input positively, and be open to new work approaches and processes.   EDUCATION / EXPERIENCE REQUIREMENTS High school degree and at least two years proven inside sales account manager experience in a manufacturing environment required.   PHYSICAL REQUIREMENTS N = (Not Applicable) Activity is not applicable to this position. O = (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day) F = (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day) C = (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day) Physical Demands: Stand – F Walk – 0 Sit – F Manually Manipulate – 0 Reach Outward – 0 Reach Above Shoulder – 0 Climb – N Crawl – N Squat/Kneel – N Lift/Carry: 1-50 lbs. – O 51-100 lbs. (with assistance) – O Push/Pull:  - O Other Physical Requirements – Y / N Vision (Color, Peripheral, Depth) -Y Sense of Smell  Sense of Touch  Ability to wear PPE -Y

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