Lock Desk Analyst
Job Details
Home - Tempe, AZ
Fully Remote
About On Q

Take a peek at your future! CLICK HERE

Looking to enhance your career? Look no more. On Q Financial is one of the TOP mortgage lenders in the U.S. We Are…MORTGAGES SIMPLIFIED. If you join our family, you'll be working with:

  • Innovative and collaborative culture
  • High performing region & team
  • Supportive and experienced management
  • Transparency in communication from Company Leadership

It's no secret that we MOVE FAST and we're seeking highly motivated individuals who can keep up and want to be part of our growing company!

Why You Should Join Our On Q Family

Responsible for locking, updating, extending and canceling rate lock submissions from Mortgage Consultants.  Lock loans with investors, reconcile to ensure pricing and information is correct, and update lock to match current loan approval.  Respond to inquiries regarding pricing scenarios. Coordinate with Compliance, disclosure, and closing departments to ensure pricing accuracy.


  • Processes requests in Optimal Blue for initial locks, re-locks, updates, extensions and cancelations.
  • Respond to inquiries from Mortgage Consultants and accurately answer questions regarding product information, pricing scenarios, policies and procedures in a timely manner.
  • Assist Lock Desk Manager with reporting, updating guidelines, and special projects.
  • Other duties as assigned.


  • Competitive base salary.
  • Opportunity to work remotely.
  • 401(K) Plans & company match*.
  • Generous PTO & Observed Paid Holidays.
  • Employee Loan Program.
  • Comprehensive benefits package including: Medical, Dental & Vision.
  • Supplementary benefits: Voluntary Life, AD&D, LTD & STD.
  • Company-Sponsored Life, AD&D and LTD.
  • Wellness Program, Pet Insurance & Corporate Discount Program.
  • Diverse and inclusive atmosphere!


Education & Experience:

  • Bachelor’s Degree preferred.
  • 2 years of Lock Desk experience required. 
  • 2 years Encompass and Optimal Blue experience required
  • Experience in Retail and Correspondent locking preferred

Knowledge, Skills, and/or Abilities:

  • General knowledge of mortgage pricing, compliance, processing and underwriting processes required.
  • General knowledge of state bond products preferred.
  • Must have excellent attendance and be able to work a varied schedule, sometimes including OT.
  • Ability to read, analyze, interpret, and follow instructions and written procedures.
  • Ability to assume responsibility for tasks assigned, work independently, and go the extra mile to exceed expectations.
  • Ability to multi-task and thrive in a fast paced, time sensitive environment.
  • Good team player with a positive attitude and excellent customer service skills.
  • Excellent attention to detail and communication skills, both verbal and written.
  • Proficiency in Microsoft Excel, Word and Outlook and sound basic math skills.

We live and breathe our core values: Support, Collaboration, Innovation, Fast-Paced & Pride! Our success over the past decade is largely due to our vision to hire the BEST people in the industry. Is that you? If so, JOIN OUR TEAM!


On Q Financial, Inc. is an Equal Opportunity Employer committed to excellence through diversity. We strongly encourage people of color, lesbian, gay, bisexual, transgender, non-binary, veterans & individuals with disabilities to apply. Diversity and inclusion are vital to fulfilling our Mission to simplify the mortgage process to make the dream of home ownership a reality—for everyone. 

Our Multicultural platforms are disrupting the industry which is only made possible by our diverse, unique, and inclusive family.  THE DREAM IS INCLUSIVE!


The Dream is Inclusive!
Every day, our Team Members of On Q Financial are reminded that The Dream is Inclusive!
Heroes Room Mural
Our Heroes Mural at Corporate Headquarters is dedicated to all of the men and women who serve as our first responders and military! Thank you for your service!
Dream Room Mural
Homeownership is for everyone. Take a peek at our Dream Room Mural at Corporate Headquarters that represent a variety of historical figures.
Cultura Room Mural
For our Cultura Mural at Corporate Headquaters, we took a historical approach to merge different Hispanic cultures. We wanted to celebrate and honor the Hispanic and Latino culture!