Come work with us at Houston Ballet! Picture yourself at an amazing organization committed to inspiring a lasting love and appreciation for dance through artistic excellence, exhilarating performances, innovative choreography, and superb educational programs. At Houston Ballet, you’ll be surrounded by creative teams who challenge you, support you, inspire you, and celebrate artistic achievement.
Visit: www.houstonballet.org for more information.
* * * For full consideration, please be sure to combine your resume and cover letter into one document to upload when you apply.
*Please note: This position requires work outside normal business hours.
Summary: Reporting to the Director of Individual Giving, the Assistant Director, Donor Services is responsible for overseeing the delivery of Houston Ballet donors’ membership benefits, ensuring excellent service and proper stewardship of patrons. Additionally, this position will have a portfolio of key current and prospective donors, with the expectation of strengthening donor relationships with the Ballet and is an integral part of the Individual Giving team’s goal to build a community of donor dance enthusiasts.
Essential Duties and Responsibilities:
Include the following. Other duties may be assigned;
- Serve as a primary liaison and key relationship manager for Houston Ballet’s Ambassador and Young Ambassador patron groups
- Provide ticketing concierge services to Ambassadors, including overseeing all ticket exchanges and subscription renewals
- Manage the fulfillment of membership benefits for individual donors by implementing benefits delivery strategy for the season
- Supervise the Donor Services Manager position
- Manage Green Room performance receptions, production underwriter dinners and Founders Salon reservations
- Act as the primary point of contact for vendors and for Houston First – completing service requests, organizing catering and other event needs and invoicing
- Manage a personal portfolio of key individual donors and prospects (exact number to be determined)
- Serve as the Individual Giving representative at Production Meetings and Wortham Operations meetings
- Maintain correct donor listings in all performance programs
- Manage front-end donor experience for Houston Ballet membership pages
- Maintain accurate and timely records in Tessitura related to donor giving and activities
- Assist with the re-integration of the Nutcracker Market into Development by taking part in Market and Guild activities
- Operate as an integral member of the Development Department
- Other duties as assigned
Qualifications:
Minimum REQUIRED Qualifications:
- Bachelor’s degree or higher degree required
- Minimum of three years of progressive professional development experience in non-profit setting
- Minimum of three years of event planning experience
- Excellent verbal, written, and interpersonal communication skills
- Attention to detail, excellent follow-through skills, and demonstrated ability to work in a fast-paced environment
- A respect for confidentiality and professionalism
- Ability to manage multiple tasks, prioritize work and be able to meet tight deadlines
- Exceptional computer skills, including prior database, Word, and Excel experience
Preferred ADDITIONAL Qualifications:
- Prior dance experience or knowledge is helpful.
- Tessitura experience a significant plus.
Benefits:
Houston Ballet presents an enticing benefits package for eligible full-time employees, including:
- Healthcare Benefits: We've got your back (and your teeth and your eyes)! Embrace our comprehensive coverage for medical, dental, and vision care. Choose from plans with low-cost or zero monthly premiums, complemented by provisions for paid life and AD&D insurance, and versatile spending accounts.
- Retirement Plan: Secure your future through our 403(b) plan, bolstered by a substantial 5% annual contribution from Houston Ballet, empowering you to save and thrive.
- Paid Time Off: Embrace a healthy work-life balance with 3 weeks of paid vacation, 10 paid sick days, and 10 paid holidays. Paid parental leave is also available to support your personal milestones.
- Professional Development: Fuel your career ambition with access to online training and professional growth resources specific to arts management, empowering you to advance your career on your terms.
- Discounts and Perks: Immerse yourself in the vibrant Houston performing arts scene with discounted and complimentary tickets to captivating ballet performances and other Houston theater district venues. Enjoy exclusive partnerships with local businesses and eateries for unforgettable experiences.
- Wellness Programs: Prioritize your well-being with access to our on-site gym and counseling services through our employee assistance plan, providing comprehensive support for your physical and mental wellness.
- Flexible Scheduling: Acknowledging the evolving nature of work preferences, certain positions offer flexible work hours and remote work options.
Inclusion, Diversity, Equity and Access Statement:
Houston Ballet is dedicated to creating meaningful change by cultivating a space that honors what is unique in all of us. Inclusion, Diversity, Equity, and Access (IDEA) are instrumental in the fulfillment of our mission and values. We recognize our responsibility to be an inclusive and open organization for students, artists, staff, trustees, and volunteers of all backgrounds.
We are an Equal Opportunity Employer. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Join us, together we are Houston Ballet.
Core Values:
Houston Ballets shared values are essential to our success as a world-class ballet company and academy. These values guide our decisions and behaviors and shape our culture.
- EXCELLENCE: We are passionate about results. Our programs are recognized and awarded for excellence. We are committed to delivering quality programs at the highest standard. Work in all departments matches the caliber of the programming on stage.
- ENGAGED: We are proud to be a part of a company that produces art and trains artists. We attend performances and are tremendous advocates for the education and community engagement programs we offer. We are all in and well-versed in the mission of Houston Ballet.
- DRIVEN: We are driven to take goals and run with them. We are excited to deliver results beyond expectations. We are accountable for our actions and work. We reinvent Standard Operations Procedures, leaving our jobs better than we found them. Much of our work product becomes the standard for individuals who will fill our roles in the years to come.
- COLLABORATIVE: We unite around Houston Ballets mission and support each other in reaching goals. We share information widely and generously and treat our team members, customers, and patrons with respect and sensitivity. We embrace inclusion, diversity, equity, and access. We recognize our responsibility to be an open, welcoming, and anti-racist organization where students, artists, staff, trustees, and volunteers of all backgrounds collaboratively learn, work and serve. We nurture the growth and understanding of how each of us fits into the larger picture and we celebrate organizational achievements.
- PATRON-CENTERED: Our patrons (subscribers/supporters/donors/stakeholders) are at the center of all we do and are at the top of our minds in our decisions and actions. Our patrons are delighted by the excellent customer service they receive at every interaction at Houston Ballet.
