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Sr Systems Support Administrator

Job Details

PlayCore Southern Fulfillment Center - Fort Payne, AL
Full Time
Associate Degree
Day Shift
Information Technology


The Sr Systems Support Administrator is a member of the IT team based in Fort Payne, AL. The successful candidate will be responsible for providing technical support and maintenance of our organization's computer systems, hardware, and software. This includes performing system installations, upgrades, and maintenance, as well as troubleshooting and resolving system issues. This support will include devices such as computers, VOIP systems, paging systems, camera systems, and handheld devices. You will also manage hardware and software leases, purchases, and relationships with vendors. The ideal candidate will possess excellent communication skills and the ability to work in a fast-paced environment. In addition, the candidate will also be responsible for mentoring junior team members.

Essential Duties and Responsibilities


  • Work closely with the corporate IT Infrastructure team to ensure smooth operations of our network
  • Install and configure software, hardware, and network components
  • Install and maintain VOIP systems, including setting up phone lines, configuring call routing, and troubleshooting issues with call quality or connectivity
  • Troubleshoot and resolve issues related to end-user devices such as laptops, desktops, tablets, and mobile devices
  • Maintain system security and implement security protocols
  • Collaborate with other IT professionals to identify and implement system improvements
  • Document system configurations and procedures
  • Purchase items required for the organization's computer systems
  • Maintain proper inventory levels of computer-related supplies
  • Ensure that all end-user devices are up to date with the latest software patches, updates, and security protocols
  • Manage hardware and software leases, purchases, and relationships with vendors, ensuring that all hardware and software purchases are compliant with company policies and budgets
  • Maintain an accurate inventory of all hardware and software assets and ensure that they are properly accounted for and tracked
  • Assist with development and support of Cloud Computing initiatives.
  • Perform other related duties as assigned





  1. Excellent communication and collaboration skills.
  2. Strong problem-solving skills and ability to work under pressure.
  3. Strong project management skills and ability to manage multiple projects simultaneously.
  4. Working knowledge of networking protocols and technologies including TCP/IP, DNS, DHCP, VPN, routing and switching protocols.
  5. Experience with network security protocols such as firewalls, intrusion detection and prevention, and vulnerability management.
  6. Understanding of VOIP protocols and technologies such as SIP, RTP, and PBX.
  7. Familiarity with handheld devices such as iOS and Android smartphones and tablets.




  • Analytical Decision-Making
  • Communication
  • Learning & Development
  • Planning & Organizing
  • Professionalism & Integrity
  • Teamwork & Relationship-Building
  • Results Orientation



Education and/or Experience


  • Associate degree in information technology or related field AND Four years of related experience, OR Seven years of related experience




Travel in this position is occasional. Expected travel is less than 20%.



Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must have the ability to effectively, and professionally, communicate through verbal and written means with employees of the organization.




Reasoning Ability

Must have the ability to define problems, collect data, establish facts, and draw valid conclusions. Troubleshooting skills are imperative to this position. Facts cannot be established without proper troubleshooting.



Computer Skills

To perform this job successfully, an individual must be


  • Experienced with Microsoft Server Operating Systems (2012 - 2019), DHCP, DNS, Group Policy, and SMB functionality
  • Experience with SaaS management
  • Experience with TCP/IP, switches, routers, and firewalls
  • Proficient in Outlook, Excel, PowerPoint, Word and Teams




Other Skills

The ability to work under limited supervision to complete assigned tasks and perform the essential duties and responsibilities expected of this position.



Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will frequently walk and sit; use hands and fingers, handle or feel; reach with hands and arms and talk or listen.

The employee will occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision and ability to adjust focus.



Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually quiet, except in the manufacturing environment where PPE may be required.

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