Artist Services Coordinator - WAC
Job Details
Experienced
Walton Arts Center - Fayetteville, AR
Full Time - hourly
2 Year Degree
Occasionally
Varies including days, nights & weekends
Hospitality
Description

About Us

At Walton Arts Center/Walmart AMP, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best Arts and Entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the hard work and dedication of our passionate and creative employees.

Our organizations’ dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our values: Relevance; Inclusivity; Sustainability; Excellence. Diversity is a commitment at Walton Arts Center/Walmart AMP.  We are fully focused on equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us unique.

 

Position Overview

The Artist Services Coordinator will serve as an employee of the Production Department to coordinate, execute, and oversee visiting artist logistics and hospitality.  This position will also act as a relief scheduler for the local crew.

 

Principal Responsibilities (Essential Functions)

  • Coordinate services for artists presented at the Walton Arts Center by advancing, coordinating and executing artist catering, hotel bookings, and ground transportation
  • Maintain and continue the development of the Artist’s Services Directory and Visiting Artist Passport program
  • Liaise with the Facilities department to ensure orderly maintenance of backstage areas
  • Work as a relief scheduler in conjunction with the Production Staffing Coordinator to facilitate crew call check-in and staff catering needs
  • Assist with new hire processing, orientation, and training of local stage crew
  • Train and oversee other members of the artist services team to ensure continuity per WAC quality service standards.
  • Collaborate with other departments as required for special projects and other duties as assigned
  • Provide additional support to the Production department as needed (e.g. budgeting, financial reconciliation, time keeping, stage management, internal meeting setups) and other special projects as assigned.
  • Act as an ambassador of the Walmart AMP and maintain professional working relationships with coworkers, patrons, donors, sponsors, vendors, tenants, artists and touring staff
  • Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested.
  • Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces.
  • Maintain security and safety requirements as defined by operations guidelines, including reporting accidents, injuries, and unsafe work conditions
  • Maintain compliance with all company policies and procedures
  • Perform related duties as assigned by supervisor
Qualifications

Minimum Qualifications

The work environment as well as the intellectual, social, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education, Training, Traits

  • High school diploma or GED required
  • Bachelor or Associates degree preferred or 2 years of theater and/or hospitality experience
  • Covid-19 vaccination required
  • Serv-Safe certification a plus
  • Bilingual language skills a plus
  • Must possess a current Driver’s License in good standing
  • A passion for the arts
  • Basic knowledge of theater operations and safety
  • Basic Safety Training is required and will be provided by WAC / AMP before starting work
  • Flexible availability with hours including early mornings, late nights, and weekends; occasional overtime will be required
  • Strong communications skills and the ability to interact with many different types of people
  • Reliable and punctual
  • Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics and confidentiality
  • A willingness to embrace change that is often a product of an ever-expanding arts organization
  • An on-going desire to learn and improve
  • Excellent computer skills, including MS Office Suite with an emphasis in Outlook, Excel and PowerPoint and the ability to learn new programs quickly
  • Knowledge of hospitality practices relative to the entertainment industry and its contractual requirements
  • An eye for detail and exceptional guest service
  • Ability to make decisions in a fast-paced work environment
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

 

Work Experience

  • Experience on local stage crew with WAC or a comparable venue is preferred

 

Physical

  • Must be able to lift and carry up to 50 lbs.
  • Must be able to talk, listen, and speak clearly on the telephone
  • Must be able to endure sitting or standing for extended periods of time
  • Must be able to endure standing or walking for extended periods of time
  • Must be able to work in large, crowded environments, with flashing lights, loud music and noises, pyrotechnics, and cannons as part of shows and events
Apply