Job Description
Ticket Sales Agents deliver product and mountain information with superior knowledge in a friendly environment while assuring our guests that we are there to assist them and enhance their experience. Full time and part time positions available.
Responsibilities (But not limited to)
- Accurately and efficiently process lift access products while capturing guest data
- Ask the guest for their data with every transaction
- Ability to learn, understand and effectively communicate with the guest about multiple product types and can easily adapt to changing pricing and product offerings
- Make suitable recommendations on products to meet the guests needs and the business objectives
- Ability to handle high volumes of customer interaction while delivering exceptional service; internal & external
- Creating a fun and professional work experience while communicating in a courteous and respectful manner
- Professionally assist and follow through with resolution of guest complaints; handle concerns and suggestions
- Perform daily sales and closing and be held responsible for your end of day point of sale audit
- Work on a computer with a high degree of accuracy and efficient speed
- Must be able to interact with guest and work on a computer at the same time
- Follow company/department policies and procedures
- Participate in resort and departmental trainings and development courses
- Willing to cross-train and work in all areas/locations of PSS
- May assist with inside and outside guest services
- Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail
