Outreach and Enrollment Manager

Who We Are:

NatureBridge provides environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery, and inspiring stewardship of the planet. 

What You Will Do:

The Outreach and Enrollment Manager is responsible for managing accounts and customer relations from prospecting through contracting phases for conference programs. You will collaborate with the Director of Outreach and Enrollment to meet annual sales goals for the Golden Gate Campus and work as part of the NatureBridge Sales Team to meet the collective sales goal for the entire organization.  The Outreach and Enrollment Manager works closely with campus operations staff to ensure smooth program logistics and an excellent customer experience. 

This position takes place at our Golden Gate campus in the Marin Headlands, and requires regular attendance on campus, but does allow for some work to be done remotely.

Your primary job will be to:

• Cultivate local, regional and national customers, primarily conference and group coordinators; this position is responsible for approximately $1 million of conference sales annually.
• Manage accounts by developing and expanding a client base through customer outreach, responding to customer inquiries, cold calling, presentations, and tours.
• Generate proposals, negotiate contracts, and create logistics, contracts and invoices for customers. 
• Staff exhibits at conferences and events.
• Support a culture of responsiveness and quality customer service.
• Track customer relationships and customer progression through the sales process.
• Manage lead tracking and follow-up through the administration of the CRM application (Salesforce).
• Maintain data integrity in Salesforce through accurate and consistent data entry.
• Manage collection of contracts and deposits in coordination with the accounting department.
• Coordinate with program staff to ensure a seamless customer experience and smooth campus operations.
• Collaborate with operational managers to ensure consistent customer service and clear handoff of customer information after sale is complete.
• Maintain the program calendar for all campus events.
• Support environmental science sales on an as needed basis. 

• Perform other duties as assigned by supervisor.

Compensation:

• $50,000 - 53,000 /annual salary
• Medical, dental and vision insurance
• Option for a 403b retirement plan with employer match after six months
• Generous paid vacation, training days and sick leave
• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more

Who You Are:

We are looking for candidates who have:

• Experience or desire to work in program sales; comfortable making cold calls, pursuing leads, and developing client relations 
• Ability to work independently and set and meet their own goals
• Customer service experience; ability to effectively meet customer’s needs 
• Exceptional oral communication and presentation skills, with the ability to effectively communicate NatureBridge's vision and competitive advantage.
• Proven success in meeting and exceeding sales goals.
• Ability to manage multiple schedules and communicate logistical details effectively
• Ability to read, analyze and interpret complex legal and financial documents.
• Strong computer skills including Microsoft Office, Google Suite, and Salesforce.
• Willingness to travel and work occasional evenings and weekends.
• A commitment to the NatureBridge mission to connect youth to nature.
• Bachelor’s degree or equivalent experience with at least four years of applicable industry experience.

*All NatureBridge Employees are required to be vaccinated against COVID-19. Final shot must occur 15 days or more before the start date. Here is the link to our full policy: NatureBridge COVID-19 Vaccination Policy. You must also pass a background check in order to be eligible for employment.

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on youth and the environment
• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment
• Work on a friendly and collaborative team across multiple NatureBridge Campus locations

NatureBridge is an Equal Opportunity Employer, and does not discriminate based on any protected category, including, but not limited to, race, color, religion, gender, gender expression (including transgender expression or pregnancy), political affiliation, age, immigration status or disability. We encourage qualified applicants from diverse backgrounds to apply. Please let us know if you require any accommodation. 

How To Apply:

Submit your resume & cover letter addressed to Margaret Polyak (Ms.) to our Online Career Portal (link). In your cover letter, please describe how your skills and experience will set you up for success in this position.