IT Service Desk Technician
Job Details
Albany-Academy Main-NRFS - Albany, NY
Full Time
High School/GED
Up to 50%
Information Technology
Position Summary
We are looking for a technically skilled candidate with good problem solving ability for the position of IT technician. The duties of an IT technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems among other duties.
Essential Duties and Responsibilities
  • Complete and assign IT trouble tickets and maintain appropriate records. Resolve problems related to computer hardware, software, and peripherals, copiers, telephones, and A/V systems.
  • Configure, image, and install new workstation on agency networks.
  • Perform routine preventive maintenance on workstations.
  • Deploy and configure peripherals (printers, scanners, cell phones, etc.).
  • Configure and install agency software applications and clients on agency workstations.
  • Maintain inventory control for all agency hardware and software licenses.
  • Conduct basic end user training for hardware, MS Office software, network storage, telephone systems, and AV systems as required.
  • Set up and operate AV equipment to support presentations and events.
  • Assist with complex IT projects as required.
  • Assist with daily administrative tasks.
  • Must have reliable transportation.
Education and/or Experience
  • High School Diploma/GED; Bachelors degree preferred in computer science or a related field
  • 2 years experience
Certification / Licensure
  • NYS Drivers License is required
If you want a rewarding career where you make a positive impact on children and their families, we want to talk to you! At Northern Rivers Family of Services, we work together to make a difference in our client's lives while also strengthening our community.
We are a family of human service agencies united in our passion to helping children, families, and adults reach their potential. Northern Rivers coordinates the quality of care, depth of programs, and combined size and passion for the mission to provide care for more than 18,000 people each year in 41 counties throughout New York State. If you’ve got the talent, drive and desire to make a real difference in your community, you need to be a part of Northern Rivers Family of Services!
Our employees receive generous paid time off, an expansive health care package, tuition reimbursement, loan repayment assistance, free training/CEU opportunities, and much more!
Apply today to become part of our team!
Northern Rivers is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law. We cherish the unique contributions of our diverse staff, and are building a culture where everyone has the opportunity to do the meaningful work here at Northern Rivers!
Make a difference in the lives of others...including YOURS!