Integrated Solutions Service Technician
Job Details
Essential Functions

Provides technical support for equipment operation and optimization to customers and Riesterer & Schnell employees. We are looking to add 10 IS Service Technicians to cover our territory and stores.

  1. Provide operational support over the phone and in the field, as needed, for equipment and precision farming hardware
  2. Assist with the installation and setup of Precision Farming equipment
  3. Handle calls through the Precision Farming Hotline on assigned days and weekends
  4. Prior to equipment delivery, under the direction of the Product Specialist, verify equipment technology is configured correctly, software updates have been completed, and initial calibrations have been properly completed.
  5. At equipment delivery, complete necessary infield calibrations, optimize the equipment to meet the customer expectations and train the customer on the operation and adjustment of the equipment.
  6. Following equipment delivery, follow up with customers to ensure equipment is meeting their expectations.
  7. Assist the service department with other duties when not focused on Precision Ag or Equipment Optimization
  8. Accurately documents time and work performed on forms provided in a legible and complete manner.
  9. Remain up-to-date on equipment, problem solutions, agronomy trends and other ways to provide customers with the best possible value.
  10. Attend company meetings, clinics, training, and other special events and participate in a positive manner.
  11. Maintain office, company vehicle and other assigned areas in a clean, neat and safe manner. Keep vehicles up to date on oil changes and washes to promote a positive company image.
  12. Present a positive, professional image through dress and conduct at all times.
  13. All other duties as assigned.
Qualifications
  1. Technical Diploma or Associates Degree in Agronomy, Agriculture Mechanization, or Precision Agriculture or equivalent work-related experience required.
  2. Prior experience operating and/or setting up agricultural equipment outfitted with Precision Agriculture technologies is preferred
  3. Knowledge of agriculture equipment operation required.
  4. Ability to operate with a solutions approach and identify existing/emerging customer needs.
  5. Excellent communication skills and ability to work well with people from all levels of the organization, and the general public as well.
  6. Strong general computer skills with the ability to learn and use job-specific software programs required.
  7. Ability to lead and influence other people, without direct authority.
  8. Strong attention to detail and organizational skills.
  9. Must have a valid drivers license and insurable driving history.
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