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Teacher Support Associate - Onboarding & Support

Job Details

Participate Learning - Chapel Hill, NC
Full Time

Teacher Support Associate - Onboarding & Support

Love What You Do and Why You Do It! 


Participate Learning uses business as a force for good to connect teachers and students through global education programs. We are currently recruiting candidates searching for inspiring, fulfilling work who want to join us on our mission to unite our world through global learning.



What You’ll Do:


The Teacher Support Associate provides onboarding and continuing support for Participate Learning’s cultural exchange teachers. The Teacher Support Associate is responsible for the successful arrival and orientation of all new international teachers, facilitating a smooth transition to their new environment, and for all related and ongoing logistical support for teachers in the program.


Teacher Onboarding Responsibilities:


  • Provide excellent  daily customer service and support to 1500+ U.S. based international teachers, through online chats, phone & email, ensuring timely and thorough responses that ensure a positive experience for international teachers throughout their program.

  • Work with the rest of the Teacher Resources team to ensure smooth onboarding experience for new Ambassador Teachers.

  • Work with the Teacher Resources Team in successful recruitment and implementation of Local Adviser Program.

  • Use problem-solving skills as well as knowledge of cultural adjustment, cross-cultural communications, and the U.S. education system to identify issues affecting international educators and work with the Teacher Resources  Manager and Teacher Resources team to provide guidance and solutions to these issues.

  • Work as part of the Teacher Resource team to implement key educator processes such as renewals, visa extensions, surveys, internal projects, etc.

  • Help to  engage international teachers in online collaboration, chats, resources, program materials and professional development.

  • Work with Teacher Resource Manager to coordinate and host regular online hours and topics that are relevant to our teachers.

Experience You Bring:

  • Bachelor’s Degree  (Education, Communications, Business or International Studies or related field) or equivalent experience and education.

  • Strong written and oral communications skills.

  • Experience living abroad and/or second language preferred (Spanish or Mandarin).

  • Experience in customer service.

  • Strong organizational skills in routine as well as time-sensitive situations, ability to prioritize, multi-task, and follow through.

  • Analytical and pragmatic problem solving skills, applying good discretion and judgment.

  • Comfortable with the use of technology and tech tools for communication, documentation, and community building. 

  • Ability to work collaboratively with a wide range of stakeholders.

  • Ability to work in a fast-paced, dynamic environment and to influence and positively lead change and transition.

  • Ability to work weekends and/or evenings as required.


About You:

  • Passionate about learning and welcoming people from all over the world, learning about their culture and sharing your own culture and experiences.

  • Love for international adventures - languages, dancing, food, travel, etc.

  • We are looking for impact makers who believe in business as a force for good. 

  • Eager to make a difference for today and tomorrow

  • Flexible with your time and energy and willing to expand beyond the day-to-day expectations of your work. (And the company reciprocates with flexibility!)

  • Cameras on during zoom meetings - we want to see your smile. 

  • Believe global education is for everyone!

  • Serve as a spokesperson for the company at conferences, events and meetings. 

  • Ability to travel up to 50% of the time visiting and developing key accounts in NC and VA.  

  • Strong preference for NC or VA based candidates. 


What You’ll Love About Us: 

Participate Learning is a B Corporation headquartered in Chapel Hill, NC, that partners with K-12 schools and districts to provide cultural exchange teachers, global education, and language immersion programs in Spanish and Mandarin. As part of our B Corp commitment, one of the essential measures of the success of our business is the positive impact we make on our employees. Our work inspires everyone to be change agents, bringing more empathy and connection to the world.

  • Attractive benefit coverage for medical, dental, vision

  • Company paid long-term, short-term disability and life insurance

  • Paid Maternity/Paternity Leave

  • Generous Vacation and Separate Sick Time

  • Wellness Program

  • Adoption Assistance

  • Infant-At-Work and Bring Your Dog to Work Program

  • Cell Phone Reimbursement

  • Fully-Stocked Kitchen

  • Volunteer Time Off

  • Professional Development Funds

  • Tuition Assistance

  • Cultural Experience & Milestone benefit every 3 years