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Outreach Engagement Specialist

Job Details

380 - Outpatient - Tucson, AZ
Full Time
Up to 50%
Nonprofit - Social Services


Outreach Engagement Worker is responsible for engaging individuals who have been identified by hospitals, emergency personnel, families, faith community and other social service agencies as having a substance use disorder, specifically those with Opioid Use Disorder (OUD), into treatment services. These services are provided as part of MATs 24/7 programming. Work hours may include shifts outside of regular hours on weekends, evenings or overnights to meet program needs.

Essential Duties and Responsibilities
  • Perform outreach at homeless camps, shelters, emergency departments, detox centers, and other locations, with priority given to pregnant and parenting women, IV drug users, homeless individuals and those involved with the criminal justice system. These services are provided pre-enrollment to MAT.
  • Build and maintain professional relationships with local service organizations, hospitals, police, jails, courts etc.
  • Provide individuals with appropriate referrals to community programs and services.
  • Provide follow up on all referrals to assess outcomes and additional services as required.
  • Conduct initial screening of individuals for eligibility for MAT services and makes appropriate referrals.
  • Coordinates intake and enrollment with the appropriate CODAC staff by supporting individual until enrollment is completed.
  • Performs integrated healthcare assessments.
  • Assess and addresses barriers to treatment engagement.
  • Track and maintain written records of community contacts and outreach for potential enrollments.
  • Inform and educate members regarding the meaning and implications of test results and prescribed interventions, as per clinic protocol.
  • Consults and cooperates with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with the focus on attaining treatment goals.
  • Provide support and/or assistance to other departments to ensure service engagement for MAT.
  • Assists in wellness and reengagement outreach via telephone, home visits, jail visits, and other viable means.
  • Transports prospective members to site for intake and to local service organizations, as appropriate.
  • Provides crisis intervention and de-escalation of members, as needed.
  • Attends all staff meetings and scheduled trainings.
  • Performs other related duties in accordance with agency growth and changes.


  • Masters or Bachelors degree in a healthcare related field and no experience OR;
  • Masters or Bachelors degree in a non-healthcare related field and 3 months relevant related experience OR;
  • Associates degree in a healthcare field and 6 months related experience OR;
  • Associates degree in a non-healthcare field and 1-year related experience OR;
  • Certified Medical Assistant and 1-year related experience OR;
  • Certified Peer Support Specialist and 1-year years related experience OR;
  • High School diploma or General Education Equivalent (GED and 2 years related experience
Preferred Qualifications:
  • Two (2) years working with Medication Assisted Treatment (MAT).
  • One (1) year of experience working with individuals with substance use disorders.
  • Emergency Medical Technician (EMT)
  • Commission Certified Care Manager (CCCM), a plus.
  • Certified Family Support Partner, a plus
  • Certified Peer Support Specialist, a plus
Additional Requirements:
  • Valid Arizona Drivers license, proof of current insurance and willingness to use personal vehicle. Drivers license is an essential requirement for performing duties for this position.
  • Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years.
  • Bilingual a plus.
  • Extensive knowledge of community resources.
  • Extensive knowledge of behavioral health challenges which include knowledge of the impacts of mental illness, domestic violence, and the dynamics of addictive behavior.
  • Familiarity with various ethnic and cultural groups.
  • Intermediate to advanced computer skills using MS Office products, Word, Excel, Access, etc., importing/exporting data to/from applications.
  • Ability to communicate effectively both orally and in writing
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