Account Manager - Client Services
Job Details
Undisclosed
Miami - Hialeah, FL
N/A
Undisclosed
Undisclosed
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Description

Job Purpose: To support the Enterprise Sales team by providing each client with an exemplary client service experience that serves as

the foundation of a long and profitable relationship. The Account Manager coordinates all communication between the client, sales and

client's requirements are effectively and accurately communicated and executed in accordance with the company’s policies and procedures.

 

Scope: Work directly with the Client, Sales and all employees as needed to ensure successful  and profitable completion of each project.

 

 

Essential Job Responsibilities:

  • Work with Sales and Manufacturing departments to create an environment that promotes an exemplary client experience
  • Assist Enterprise Sales Executives with sales, support and production needs for Enterprise Key and Target accounts

  • Identify and coordinate sales growth opportunities for direct accounts, as well as assisting Strategic Sales Executives, in all product Domains (Wide Format, Promotional Products, Storefront, Mail).

  • Serve as the single point of contact for client projects, including pricing, project troubleshooting and client support

  • Understand the workflow, reporting and service level agreements for ongoing program work for Enterprise Clients

  • Recommend and implement new processes and procedures to gain efficiencies for the client and production

  • Attend client meetings to support the Enterprise Sales team when necessary

  • Aide in the preparation for client meetings including: Preparing presentation documentation, taking meeting minutes and tracking action item completion

  • Provide back-up to the Enterprise Sales executives in their absence

  • Work closely with sales on all facets of job order processing including: schedule approval, monitoring and management of client due

    date, production notes, sample and delivery information, mailing instructions, press OK’s, and mock-up requests.

  • Schedule pre-production meetings with the appropriate individuals when necessary

  • Improve client relationships by managing client questions/concerns and obtaining missing information with speed and professionalism

  • Assist sales in problem-solving on behalf of clients and fulfilling client requests, including billing discrepancies and production issues.

  • Work closely with production, assist in the preparation of detailed production estimate (RFQs) and timelines for client review.

  • Participate as a team member by providing ideas, back-up support and cross-training that facilities improved quality and efficiencies

  • Host clients for press OK’s as required

Qualifications

Education: Associate Degree preferred or equivalent industry experience

 

Experience In: > 5 years’ experience in related field

 

Knowledge

  • Basic knowledge and understanding of commercial print terminology
  • Basic knowledge and understanding commercial printing and bindery processes
  • Must possess strong problem solving/decision-making skills.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to develop and maintain good relationships with Clients and anticipate their needs

 

Technical Skills

  • Ability to manage multiple projects effectivity and accurately
  • Direct experience using a PC computer as it relates to word processing and spreadsheets, and the ability to learn new software packages as required.
  • Excellent telephone and email etiquette
  • Proficient in basic math applications

Southeastern offers a competitive salary, a suite of health and auxiliary benefits, and a 401K plus match.  We strive to provide employees with a positive and enriching work environment.  

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