Outreach Case Manager
Job Details
Headquarters - Baltimore, MD
Full Time
4 Year Degree
Nonprofit - Social Services
Job Purpose

The Outreach Case Manager provides street outreach and case management to individuals and families that are experiencing homelessness. In collaboration with the clients, our diverse team and community providers, identify & mitigate barriers and increase community provider linkages.


The primary responsibilities of this position are:

  • Provide daily, culturally competent, street outreach to locally identified hot-spots and individuals experiencing street homelessness, maintaining minimal weekly contacts.
  • Complete necessary intake paperwork, assessments, Individualized Housing Plan, and referral, via warm hand-offs, to appropriate partners and providers, assist with completing various applications and scheduling and confirming appointments.
  • Assist with navigation, utilization, and coordination of systems by increasing client education and mitigating barriers. (ie. Healthcare. Benefits, Housing)
  • Daily documentation related to case management in internal & external databases. Monthly reporting program data, including but not limited to HMIS and eClinical Works (eCW) reporting.

Additional duties and responsibilities:

  • Transport clients as necessary for the participant to progress with goals and stability.
  • Create and maintain consistent communication channels, both verbal and written, between referral sources and collaborating agencies.
  • Participates in staff, community, professional coalitions and inter-agency meetings, trainings, and conferences, including HIP.
  • Designated as Essential Staff; On-call response to the critical situation (weather, natural disasters, evening/ weekend, etc.)
  • Other duties as assigned

Education, Experience, Certifications, and Licensures:

  • Bachelor’s degree in a Human Services field is preferred. 3+years of human services experience will be considered.Maryland Insurance Certified Application Counselor status is required within 6 months of hire.
  • Valid driver’s license required
  • Intermediate computer skills that include knowledge of the Microsoft Office, data entry and use of Electronic Medical Records


  • All client interactions and interventions rely on the tenants of Trauma-Informed Care, Motivational Interviewing, Person-Center Approaches, Housing First, Harm Reduction, Critical Time Interventions, Stages of Change and the Progressive Engagement Model. Basic knowledge and competence is preferred but must be acquired within six months of hire.
  • Ability to work in a collaborative, multidisciplinary team environment, valuing the diverse skills and attributes of all team members
  • Must have the knowledge, skill, and demeanor needed to de-escalate challenging clients.
  • Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365).
  • Organizational skills with the ability to meet a demanding workload
  • Detail oriented to complete requirements for files and contract compliance.
  • Sensitivity to cultural and socioeconomic characteristics of the population served.
  • Excellent oral and written interpersonal and communication skills required
  • Problem-solving skills
  • Proven ability to work efficiently and meet deadlines


While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk, and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards, and laws; adhere to all HCAM and local safety plans, policies, practices, and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.


While performing the duties of this job, the employee is exposed to both indoor and outdoor conditions. The employee will be subject to noise.