Customer Success Specialist (Entry Level)
Job Details
Entry
Full Time
4 Year Degree
Other

Company overview:

At Nearpod, we strive to bring joy and engagement into every classroom. Every day, we reach students through our learning platforms on Nearpod.com and Flocabulary.com. We have diverse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We’re backed by leading edtech investors, and have won numerous awards including Edtech Digest’s 2018 Company of the Year. We’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We have offices in both Fort Lauderdale, FL.

 

Location: Remote

 

Job Title: Customer Success Specialist (Entry Level)

 

Position Overview:

As a Customer Success Specialist (Entry Level), you are an integral part of the Customer Success team in driving interactions with our most at-risk customers. This applies at all stages of the customer journey, from failures to launch through unresponsive renewal contacts. You overcome some of our toughest challenges by investigating the unique circumstances of each account and strategizing with Customer Success Managers (CSMs) about getting schools and districts back on track. 

 

Role and Responsibilities:

  • Process and send renewal quotes efficiently and accurately to our customers

  • Solve the puzzle of identifying the right points of contact at schools and districts 

  • Initiate renewal conversations with existing clients and drive renewals to close

  • Research points of contact to expedite the onboarding process for hard to reach new customers

  • Perform quality assurance on customer and contact data in our CRM, Salesforce

  • Collaborate with CSMs to re-engage customers that have “gone dark”

  • Continuously self-educate about Nearpod’s products and solutions and the K-12 competitive landscape

  • Assist in data-clean up activities, research and administrative tasks.

  • Work closely with the Sr. Operations Manager, Customer Success on multiple projects as assigned

 

Qualifications:

  • 1 year of experience in a renewals, operations, or administrative role required. Experience in a SAAS Customer Success department is a plus.

  • Bachelors’ degree in education, business, or other related fields preferred

  • Google sheets and/or excel experience 

  • Able to operate in a highly efficient manner by multitasking in a fast-paced environment

  • Excellent attention to detail, planning, problem solving, organizational and prioritization skills

  • Conveys complicated information in written and verbal communication that is simple, clear, concise, professional, and friendly.

  • Strong phone, written and verbal skills

  • Well organized with efficient time management skills

 

Employment Requirements: Must be authorized to work in the U.S. without restrictions

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Student Engagement Platform - Nearpod and Flocabulary
Student Engagement Platform - Nearpod and Flocabulary
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