Guest Experience Coordinator

Who We Are:

NatureBridge provides environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery, and inspiring stewardship of the planet. 

What You Will Do:

The Guest Experience Coordinator is a valuable member of the NatureBridge Operations team. The Coordinator provides on-the-ground customer service and logistical support that allow our participants to focus on their special events. The Guest Experience team works to create a welcoming and professional space for all attendees. Coordinators work closely with coworkers in all departments, fostering positive working relationships.

• 4-day workweek schedule, including regular overtime and the occasional split shift
• Requires regular weekend work and occasional overnight on-call duty 
• Schedule may vary based on programming and business needs

This position takes place at our campus in the Marin Headlands and cannot be done remotely.

Your primary job will be:

Customer Service

• Create a welcoming and safe environment for diverse guests. 
• Act as a primary point of contact for guests during their visit.
• Respond to the needs of guests, troubleshoot problems and help in urgent situations.

Logistical Support

• Set-up, break down and cleaning of event spaces.
• Stock inventory and clean and maintain conference supplies in meeting rooms and storage spaces.
• Willingness to help guests with basic tech support, including projectors and internet. 

Teamwork

• Identify, prioritize and complete projects independently.
• Assist Conference Operations Managers, Coordinator team, and Facilities team with daily duties and projects, perform other related duties as assigned.

Food Service

• Support kitchen staff in set-up, service and clean-up for all Guest Expereince dining hall meals.
• Attend to guest questions and requests during meal services.

Compensation:

• $18/hr
• Medical, dental, and vision insurance
• Option for a 403b retirement plan with employer match after 6 months
• Generous paid vacation, training days, and sick leave.
• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA), and more

Who You Are:

We are looking for candidates who have:

• Six months to one year experience in a customer service related field and/or training.
• Strong customer service and interpersonal skills.
• Ability to work as part of a team with a positive attitude.
• Demonstrate ability to self-supervise
• Demonstrated commitment to equity and inclusion in the workplace. 
• Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.  
• Hold a valid driver's license.
• Must be able to regularly lift and/or move up to 25 pounds.

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

*All NatureBridge Employees are required to be vaccinated against COVID-19. Employees must be fully vaccinated 15 days or more before the employment start date. Here is the link to our full policy: NatureBridge COVID-19 Vaccination Policy. Employment eligibility is contingent on successful completion of a background check. 

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on people and the environment
• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment

• You want to be part of an organization that is invested in growth, self-examination, and creating equitable and inclusive environments for staff and participants

NatureBridge is an Equal Opportunity Employer, and does not discriminate based on any protected category, including, but not limited to, race, color, religion, gender, gender expression (including transgender expression or pregnancy), political affiliation, age, immigration status or disability. We encourage qualified applicants from diverse backgrounds to apply. Please let us know if you require any accommodation. 

How To Apply:

Submit your resume to our Online Career Portal; please answer the application questions instead of submitting a cover letter.