Community Relationship Manager - Four Corners - CO
Job Details
Durango - Durango, CO
Full Time Exempt
Bachelors Degree
Up to 50%
Day Shift

nature of position

The person in this role is responsible for developing and implementing strategies to —

  • Increase CHFA’s visibility and presence in the Four Corners region.
  • Identify local issues, needs, and opportunities, with the goal of increasing impacts and outcomes in Colorado.
  • Expand CHFA’s network of local partners to assist in advancing affordable housing and economic development goals.
  • Strengthen CHFA’s brand awareness in local communities and ensure CHFA is thought of as a respected partner.

The CRM will actively engage and build collaborative relationships with key housing and economic development stakeholders, community members, customers and local government through outreach, capacity building, and identification of opportunities to increase CHFA’s community investment. This position is CHFA’s lead community engagement contact for the Four Corners region, including the counties of Montezuma, La Plata, Dolores, San Juan, San Miguel, Ouray, and Archuleta, as well as the Ute Mountain Ute and Southern Ute Tribes. The location of this position is expected to be in Durango. The position reports to the Director of Marketing and Community Relations.

essential functions

  • Serves as CHFA’s point of contact for the Four Corners community engagement efforts: Assess affordable housing and economic development needs throughout the region and use the information as the basis for development of goals, values and strategies to support accomplishment of CHFA’s mission.
  • Through effective and timely communication, provide feedback to CHFA senior management regarding market conditions, opportunities, key partnerships, product recommendations, and resource gaps.
  • Marketing CHFA’s affordable housing and economic development programs: Attend community events, ground breaking ceremonies, trade fairs and other functions to increase CHFA’s presence and visibility in the region.
  • Work with Marketing and Community Relations team in conjunction with Core Business teams to develop and implement an effective marketing plan for the Four Corners region; utilize the marketing plan to develop and maintain contacts and meet with customers and potential customers to promote CHFA’s programs.
  • Collaborate with other regional relationship managers within CHFA and other external agencies, such as DOLA and the Division of Housing.
  • Budget input:  assist the Leadership team in creating regional budgets based on a viable Four Corners region marketing and operating plan.

operational leadership

  • Facilitate collaboration throughout CHFA to achieve business strategies and financial goals
  • Practice effective conflict resolution techniques to foster a positive and productive working environment
  • Model and encourage open and effective communication
  • Responsible for ensuring strong customer focus and communication with all CHFA internal and external customers
  • Work closely with the leadership team and staff to help CHFA achieve organizational goals
  • Respond to all internal, external Audit or Compliance Department findings in a timely and comprehensive manner
  • Make independent decisions related to internal process requirements
  • All other duties and projects as assigned

knowledge, skills and ability

Must possess:

  • Working knowledge of state and federal affordable housing finance programs, including low income housing tax credits, private activity bonds, HOME, CDBG and other sources of financing.  Special emphasis will be placed on affordable housing issues.
  • Effective project management skills including task management, scheduling projects, utilizing appropriate resources, and follow-up documentation as needed.
  • Organizational skills to ensure the deadlines established for tasks, projects, and schedules are met
  • Budget and program analysis skills
  • Strong customer service skills
  • Ability to communicate, both orally and in writing, in a positive, diplomatic and friendly manner to co-workers, subordinates and customers;
  • Ability to effectively learn and utilize the software associated with the programs
  • Ability to create and present public presentations on behalf of CHFA to key stakeholders, to CHFA’s Loan Committee, Board of Directors and external customers.
  • Ability to demonstrate CHFA’s values to:
    • continuously improve and develop knowledge and skills, while adapting quickly to changing circumstances and processes.
    • work toward inclusion in all activities, and decisions through the solicitation and appreciation of diverse perspectives.
    • exercise personal accountability in all activities and decisions.
    • embrace a culture of operational excellence to ensure processes are continually evaluated and improved as necessary.
    • operate with a sense of integrity.
    • have fun with a demonstrated sense of humor.
    • establish rapport with persons of diverse ethnic, racial, and cultural backgrounds is essential, particularly related to members of the Ute Mountain Ute and Southern Ute tribal nations.


  • Five years of previous work in community development or equivalent experience in the following:
    • Marketing loan products or other programs utilizing creative and unique marketing skills
    • Effective outreach and engagement with community members, leaders, government, housing and economic development agencies, and/or other community stakeholders
    • Experience and knowledge of state, federal and local housing and economic development programs
    • Bachelor’s Degree in Business Administration, Public Administration, Finance, Marketing, or related field
    • Work experience must include a job history of progressively higher level positions within the field
    • Must possess or be able to obtain a Colorado driver’s license

equipment used

Telephone, personal computer, calculator, photocopier, Smartphone, vehicle.


physical environment

The incumbent in this position will perform the essential functions of the position with 50% in an office environment, that may require sitting at a desk for long periods of time. There is an additional 50% travel within the State that is required, with approximately 30% for overnight travel.


how to apply

Please submit your resume online at


validation statement

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.


With respect to its programs, services, activities, and employment practices, Colorado Housing and Finance Authority assesses qualified individuals without regard to their race, color, religion, sex, (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected status. Requests for reasonable accommodation, or any complaints alleging violation of this nondiscrimination policy should be directed to the nondiscrimination coordinator, 1.800.877.2432, CHFA 1981 Blake street, Denver co 80202, available weekdays 8:00 a.m. to 5:00 p.m.