Restaurant Hostess
Job Details

Summary: The Saybrook Point Inn & Spa Reservations Associate (RA) is a front-line sales representative whose primary responsibility is to accurately describe and sell overnight accommodations, spa services and dining for our unique hospitality brand. The RA works cooperatively with other departments to ensure a four-star or better guest experience is presented and attained; The RA effectively communicates with guests and management to solve issues in a professional, timely and mutually satisfactory manner.


  • Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
  • Conforms to AAA Four Diamond Standards.
  • Obtain service area assignment at the beginning of each shift
  • Promptly greet guests as they are seated and bring bread, oil and water to table.
  • Remove used tableware between courses and provide tableware for next course.
  • Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.
  • Promptly clean table tops, chairs and booths between seating. Check floor and clean as required. Reset and arrange tabletop.
  • Response appropriately to guest request. Communicate guest requests to server as needed.
  • Communicate with server and hostess to assure efficient seating, table utilization and customer service.
  • Assist server as needed with food delivery, especially with large parties and during peak periods.
  • Thank guests as they are leaving.
  • Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors
  • Clean up spilled food or drinks or broken dishes and remove empty bottles and trash.
  • Scrape and stack dirty dishes and carry dishes and other tableware to kitchen for cleaning.
  • Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.
  • Stock cabinets or serving areas with condiments and refill condiment containers.
  • Perform all other duties as assigned by management.
  • Fully aware of and comply with Inn’s policies and procedures as identified in the procedure manual and handbook.
  • Adhere to all Health and Safety policies and procedures


  • Ability to read and comprehend simple instructions and correspondence.
  • Positive interpersonal skills required

Education and Years of Experience:

  • High School diploma or GED required.
  • Previous serving experience a plus.


  • Must be trained and certificated in T.I.P.S program within the first 6 months of employment.
  • Make customers feel important, valued and appreciated in a manner that will be acknowledged by the customers.
  • Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
  • Available to work days, evenings, weekends, holidays and extended hours as business dictates.

Working Conditions:

  • Working conditions are based in a hospitality setting.
  • May be indoor or outdoor setting depending on outlet.
  • Associates may be exposed to weather conditions prevalent at the time.
  • Noise level in work environment is usually moderate.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. Reasonable accommodations may be made to assist individuals with disabilities in meeting the expectations of this position.