Senior IT Infrastructure Engineer
Job Details
Corporate Headquarters - Alpharetta, GA
4 Year Degree

About Ingo

Ingo Money is the instant money company. We turn cash, check and ACH payments into real-time digital funds, providing consumers and small businesses with instant access to their money in almost any debit, prepaid or credit card account or digital wallet leveraging co-location infrastructure and cloud hosting platforms to deploy services for our customers and consumers.


About This Role


The IT Infrastructure Engineer role will oversee and direct technical implementations of Ingo’s department’s systems deployments; ensuring that systems, product services, and infrastructure work reliably and securely. The IT Infrastructure Engineer will be a key role in leading initiatives to develop and implement new solutions for emerging product hosting environments and enhance legacy environments.

This hands-on role will provide engineering skills and leadership inside the Technology department and to its technicians; ensuring all business prioritized solutions are deployed ‘right sized’ for the organization. The role is responsible for maintaining and improving upon infrastructure solution designs, infrastructure resource planning in all production environments; working towards a common set of design and deployment standards. The role manages infrastructure designs, with focus on systems reliability and scalability; including the configuration and build, testing, planning, and deployment of highly available, resilient IT solutions.


Specific Duties & Responsibilities

  • Apply knowledge and experience of IT operations best practices to enable highly available & reliable systems and processes department wide
  • Design and deploy IT technology solutions via a common framework to meet high availability targets and uptime requirements
  • Maintain up to date environment compute resource inventory to track and forecast resource capacity requirements for service expansion, growth and new products
  • Develop a common design and deployment framework to apply to legacy and new hosting environments
  • Establish a methodology for patching and updates to Operating Systems, Software and Hardware to ensure the security and functional operation of critical business systems while requiring minimal downtime
  • Operate as the subject matter expert for in-scope technologies for project design and deployments
  • Ensure that all solutions meet the PCI Industry requirements for security, access and controls

Required Skills & Qualifications 

  • Exceptional and detailed technical knowledge computer software and hardware; including servers, software and network systems
  • Have a generalist, cross field knowledge of IT systems to allow the end to end design and deployment of technical solutions
  • Excellent problem-solving skills, especially as they relate to determining the root cause for production system events and outages in complex compute solutions spanning multiple datacenter environments
  • Experience with Payment Card Industry (PCI) or similar financial industry regulated systems environments
  • Prior experience in mid-sized companies with ownership of designing, deploying and maintaining solutions across all areas in IT hosting and operations
  • Ability to effectively self-manage technology projects and set priorities based on active business requirements and department project requirements
  • Ability to design ‘right size’ solutions based on business requirements, budget and delivery expectations
  • Strong written and verbal communication skills, including ability to effectively communicate with customers, vendors and business leads at every level of the organization
  • Strong understanding of ordering logistics and experience bidding with multiple vendors for quotes
  • Self-motivated with excellent time management and organizational skills
  • The drive to ensure that Ingo’s systems are enterprise grade and the uptime for critical product systems per customer agreements
  • Experience in developing solutions for web facing service solutions


Required Technical Skills

The candidate should have extensive training on and experience with computer software and hardware, including servers, network devices and systems from most of the following platform technology:

  • Co-Location Datacenter Rack Infrastructure
  • VMWare ESXi Virtualization Platform
  • Server Hardware (Dell)
  • Dell/EMC SAN Disk Technologies
  • VMWare ESXi Virtualization Platform
  • Windows Server Technologies
  • Dell/EMC SAN Disk Technologies
  • Microsoft Active Directory / GPO
  • SIEM tools – Solarwinds, Dell OME, WUG
  • Backup / Restore / DR - Veeam



  • Bachelor’s degree in system operations, information technology, computer science or management information systems (or the equivalent in relevant work experience)
  • Minimum 7 years’ experience as IT technician or analyst with gradually increasing responsibilities
  • Minimum 3 years’ experience in a lead engineer or architect role