Job Details
Agua Caliente Rancho Mirage - Rancho Mirage, CA
Part Time

Job Description Summary

Accommodates guests of the Agua Caliente Casino Resort Spa by performing the following duties. 


Essential Duties and Responsibilities (other duties may be assigned)

  • Assists the Valet attendants with welcoming and greeting guests
  • Escort guests to proper destinations with knowledge
  • Process guests request in a timely manner.
  • Provide recommendations for entertainment, dining, etc.
  • Assist with luggage handling/storage as needed by bell staff or valet; communicate guest’s requests to bell staff.
  • Communicate deposit and guarantee policies. Issue room keys.
  • My act as bell person at times
  • Help train new and existing employees for the efficient operation of the department.
  • Keeps records of room availability
  • Provide excellent guest service to both guest and internal clients.
  • Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.


Supervisory Responsibilities



Access to Sensitive Areas and Information (ACCRS & SRC)

As per the ACGC Access Matrix


Signatory Ability





Required Education and/or Experience

  • High School Diploma, GED, or equivalent combination of education and experience


Working Conditions/Physical Demands

To perform this job successfully, the individual must me able to stand, move and work throughout the office area and properties, including walking, climbing stairs and standing at a desk/work station for the duration of the shift.  Also may be subjected to a smoke filled environment.

The noise level in the work environment is usually moderate, but will escalate when located in the casino environment.  Must be able to grasp, bend, lift and/or carry or otherwise move goods in excess of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to:  a computer keyboard, calculator, general office equipment and multi-line telephone.


Agua Caliente Resort Casino Spa