Customer Support Associate- Level 1
Job Details
OC - Ocala, FL
Full Time
Customer Service

The Customer Support Associate – Level 1 will be responsible for delivering excellent customer service. First point of customer contact for general inquires to include pricing, products, promotions and scheduling. Strong humanistic skills, effective creativity, initiative, good judgment, listening and the ability to express thoughts clearly and simply are essential to this position. Decision-making, problem solving, planning and research skills are also important characteristics.


  • The Customer Support Associate must be outgoing, self-confident, enthusiastic and motivated, with an understanding of human behavior and possess conflict resolution and problem solving skills.
  • Responsible for interacting with customers to provide information in response to inquiries regarding products, services and promotions and to handle and resolve customer complaints.
  • Responsible for the handling of resident processes and matters in accordance with company guidelines.
  • Builds and maintains relationship with residents by providing prompt and accurate service so as to promote customer loyalty
  • Obtain and examine all relevant information in order to assess and validate complaints and to determine possible cause.
  • Analyzing information and evaluating results to choose the best solution and solve problems.
  • Ability to effectively navigate most databases utilized by the department
  • Excellent verbal, written and listening skills



We invite you to apply to become a part of our World; an award-winning family-owned company for over 70 years!

Some of our great benefits include:

  • Paid Holidays & Vacations!
  • Great growth opportunities and training programs!
  • Competitive pay PLUS health benefits and matching 401K.
  • High school graduate or equivalent
  • Previous Customer Service Training necessary
  • Strong verbal and written communications skills.
  • Familiarity with Microsoft word, excel and other computer applications.
  • Possess Strong organizational skills.
  • Problem solving and decision making skills preferred.
  • Must be able to build and function within a team environment.


Physical Requirements:

While performing the duties of this position, the individual may be required to lift up to 15 lbs.; stand and walk; and will frequently be required to sit for extended periods of time.  Use hands to finger and operate general office equipment, handle, or feel; reach with hands and arms and talk. Vision requirements are close, distance, and peripheral, depth perception and ability to adjust focus.  Hearing requirements are a whispered voice at 20 feet. 


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On Top of the World Communities provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, OTOW will provide reasonable accommodations for qualified individuals with disabilities. On Top of the World Communities is a Drug-free work place.