Job Title: Co-General Manager

Seasonal Employment Dates August 4th, 2025 to Novemeber 9th, 2025

Location: Hudson Gardens – Denver, CO

Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests across the country—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, working here means joining a passionate community that brings world-class scares and smiles to life every night. If you’re ready to be part of the magic behind the screams, we want you on our team!

Position Summary

The Co-General Manager plays a vital leadership role in the execution of Magic of the Jack O’Lanterns, a large-scale, seasonal outdoor experience hosted at Hudson Gardens. In partnership with a fellow Co-General Manager, this role is primarily responsible for the event’s operational infrastructure, logistics, and daily execution. Responsibilities include overseeing guest flow, parking, exhibit functionality, and supporting the technical systems that bring the event to life. This role ensures a seamless, safe, and memorable experience for thousands of nightly guests, all while upholding the standards and spirit of the Thirteenth Floor Entertainment Group brand.

Key Responsibilities

• Command the Magic: Take charge of all operational facets of Magic of the Jack O’Lanterns, orchestrating everything from mesmerizing exhibits and seamless guest flow to parking, food & beverage operations, and daily logistics.

• Event Maestro: Partner with the Co-General Manager to bring the event to life—overseeing setup and strike, managing vendors, and ensuring flawless logistics for equipment, lighting, power, and every spellbinding exhibit element.

• Show Quality Guardian: Guarantee every aspect of the show is glowing, safe, and picture-perfect. Oversee nightly resets so every guest experiences the magic at its best.

• Technical Troubleshooter: Provide hands-on oversight for lighting, sound, and power systems. Tackle technical hiccups on the fly or coordinate with specialists to keep the show running smoothly.

• Team Builder: Help recruit, onboard, and lead a spirited seasonal operations team in partnership with the Staffing Manager, ensuring everyone is trained, motivated, and ready to shine.

• Standard Setter: Develop and enforce gold-standard operating procedures, robust safety protocols, and unforgettable guest service standards.

• Lead from the Front: Be a visible, proactive presence on-site—ready to respond to incidents, support your team, and keep the event energy high.

• Trainer & Coach: Conduct engaging staff orientations, hands-on training sessions, and daily operations briefings to keep the crew sharp and inspired.

• Cross-Team Communicator: Foster open, collaborative communication across departments and with senior leadership to anticipate needs, solve problems, and keep the magic flowing.

• Resource Manager: Monitor inventory and operational supplies, reporting needs for consumables, maintenance, or replacement gear to keep the event running without a hitch.

• Role Model: Embody professionalism and a safety-first mindset in every action, setting the tone for an extraordinary and secure event experience.

Qualifications

Experience & Skills

• Must be 18 and over to apply

• 3–5 years of operations leadership experience in attractions, events, or entertainment production

• Experience supervising frontline or seasonal teams in fast-paced, high-guest-volume environments

• Familiarity with technical infrastructure such as show lighting, basic audio playback, generators, or site power (no programming required)

• Strong problem-solving and organizational skills with the ability to adapt under pressure

• Excellent communicator with the ability to foster teamwork across departments

• Understanding of safety, emergency, and crowd management protocols

• Proficient with standard office and communication tools (e.g., email, spreadsheets, checklists)

• Passion for creating immersive, safe, and guest-focused experiences

Physical & Schedule Requirements

• Ability to stand or walk for long periods (up to 6 hours per shift)

• Ability to lift up to 40 lbs and assist in event setup/strike tasks

• Comfortable working in outdoor environments, sometimes in dark, foggy, or loud conditions

• Availability to work nights, weekends, and holidays throughout the event season

• Reasonable accommodations will be made as required

Supervisory Responsibilities

This role supervises seasonal event operations staff and department leads. The Co-General Manager works in tandem with a fellow Co-GM who may focus on guest services, sales, or administrative operations.

Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status