Business Analyst
Job Details
Full Time

We are currently seeking a Business Analyst to join our Research and Development group.

Business Analysts seek to understand business requirements and articulate solutions for improvements and problem resolution through effective technology paths.  They are responsible for identifying and proposing changes that will enhance system processes, benefit user experience, and increase business profitability.  They must effectively communicate with internal stakeholders, I.T. developers, and external regulatory agencies, and must apply proven analytical problem-solving skills to help maximize the benefit of the company’s technology investments and productivity in all departments.


  • Understand basic property and liability coverage and principles for personal and commercial insurance.  Apply this knowledge in gathering, interpreting, documenting, and analyzing business needs. 

  • Support internal users with business and technical needs through Help Desk.  Analyze reported issues to find root causes and solutions.  Communicate effectively by asking pertinent questions and conveying problem solutions.  Document issues requiring an escalated level of assistance for resolution. 

  • Thoroughly understand rating elements and steps that are used to develop policy premium.  Assist as needed with auditing policy premium and testing new rates.

  • Research state requirements and rating bureaus for compliance, rates, and rules to support decisions for new products, expansion into new states, and rate changes for existing products.

  • File insurance rates, rules, and forms on NAIC’s System for Electronic Rate and Form Filing (SERFF).  Assemble professional communication and support materials.  Respond promptly and effectively to state reviewers.


Formal Education -


  • BA degree in insurance-related or analytical field


  • CPCU designation
  • Other Insurance Education or Certification
  • 3 years equivalent work experience

Knowledge & Experience -


  • Excellent analytic and critical thinking skills.
  • Excellent organizational skills and attention to detail.
  • Strong math skills; need ability to understand and apply ratios and develop equations.
  • Strong communication skills, ability to document processes and articulate business needs and solutions.
  • Strong MS Office skills in Word and Excel.


  • Insurance background.
  • Familiarity with Oracle or other database, capable of understanding simple queries.
  • Familiarity with insurance forms, rating, and data collection bureaus such as ISO/Verisk, NAIC/SERFF, and NCCI. 

Ideal candidate will be:

  • Self-motivated and self-directed, able to succeed in a work-from-home environment.
  • Flexible and adaptable in regards to learning and understanding new technologies.
  • Logical and analytical in problem-solving abilities.
  • Technically proficient.
  • Detail-oriented.
  • Able to conduct research into regulatory issues.
  • Able to work independently and in a team-oriented, collaborative environment.
  • Able to effectively prioritize and execute tasks in a high-pressure environment.
  • Customer-service oriented.
  • An effective and articulate communicator.