Job Title: Sales / Retail Manager

Seasonal Employment

Location: 1203 E Commerce St, San Antonio, TX 78205

Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests across the country—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, working here means joining a passionate community that brings world-class scares and smiles to life every night. If you’re ready to be part of the magic behind the screams, we want you on our team!

Job Summary

Step into the heart of the action as our Retail Manager, where you’ll orchestrate every facet of onsite sales and event logistics for a dynamic, guest-focused experience. This pivotal role puts you at the center of hiring, training, and leading a high-performing retail team, overseeing a diverse inventory of merchandise and food & beverage, and ensuring seamless operations from setup to closing—all while upholding our company’s gold standard for customer service

Requirements

Talent & Team Leadership

• Partner with the General Manager to craft compelling job postings and launch recruitment campaigns for Leads and Assistants, ensuring every link is live and every role aligns with budgetary goals.
• Design and manage detailed staff schedules, seamlessly integrating them into our system for flawless execution.
• Deliver hands-on training in POS, ticketing, and company protocols, empowering your team to master every retail zone—whether it’s merchandise, food & beverage, mini-games, or ticketing.
• Champion operational excellence, from real-time inventory tracking and back-of-house organization to efficient tent and booth setups.

Customer Experience

• Be the face of hospitality, providing knowledgeable, friendly assistance and resolving guest concerns with empathy and efficiency.
• Serve as the go-to expert on company policies, ensuring every customer interaction is informed, positive, and memorable.
• Tackle challenges head-on, transforming complaints into opportunities for delight.

Event Operations

• Commit to full event availability, leading from the front throughout every phase of the experience.
• Collaborate with the General Manager and key stakeholders to strategize and execute optimal retail setups.
• Maintain rigorous inventory controls, ensuring every product is accounted for and accessible.
• Uphold compliance with California labor laws, guaranteeing staff breaks and workplace well-being.
• Oversee precise opening and closing procedures, setting the tone for operational excellence.

Communication & Collaboration

• Foster a culture of teamwork, clear communication, and shared achievement across all event goals.

• Must be at least 18 years old to apply and work in this role.
• 3–5 years of retail experience, with a proven track record in management.
• Flexible availability, including evenings and weekends, with a commitment to consistent attendance
• Physical stamina to be on your feet and actively engaged throughout the event.
• Exceptional communication and interpersonal skills, with a knack for navigating high-pressure situations.
• A collaborative spirit and a drive to elevate every aspect of the event experience.

Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.