Job Title: Photographer Lead

Seasonal Employment

Location: 1203 E Commerce St, San Antonio, TX 78205

Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests across the country—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, working here means joining a passionate community that brings world-class scares and smiles to life every night. If you’re ready to be part of the magic behind the screams, we want you on our team!

Job Summary

The Photograph Lead is a leadership role responsible for overseeing the daily operation of the photo systems and the photography team at the haunted attraction. This individual ensures all photo equipment is functioning efficiently, supports photographers in delivering high-quality guest experiences, and acts as the primary communication link between the photography team, General Manager, and Operations Manager. The Photograph Lead is also responsible for implementing corrections and improvements as directed by management.

Key Responsibilities

• Photo System Oversight:
  • Ensure all photo booth equipment and systems are operational and maintained each day before opening.
  • Troubleshoot and resolve technical issues promptly; escalate unresolved problems to the Operations Manager.
• Team Leadership & Communication:
  • Supervise and support the photography team, providing guidance, training, and feedback to ensure consistent guest service and image quality.
  • Communicate updates, expectations, and corrections from the General Manager or Operations Manager to the photography team, ensuring all directives are understood and implemented.
• Operational Efficiency:
  • Monitor workflow at the photo booth, making real-time adjustments to staffing or procedures to optimize efficiency and guest satisfaction.
  • Coordinate with other attraction leads and management to address guest flow or operational challenges.
• Quality Control:
  • Review photo quality and guest interactions throughout the shift, providing coaching or corrective action as needed to maintain high standards.
• Issue Reporting:
  • Document and report any significant equipment malfunctions, staffing concerns, or guest complaints to the Operations Manager without delay.
• Professional Conduct:
  • Foster a positive, team-oriented work environment and model excellent customer service at all times.

• Must be at least 18 years old to apply and work in this role.
• Experience with digital cameras or photo booth equipment preferred
• Strong communication and customer service skills
• Ability to work efficiently in a fast-paced, team-oriented environment
• Attention to detail and commitment to delivering high-quality guest experiences
• Availability to work evenings, weekends, and holidays during the haunt season

Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status