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Member Support Staff

Job Details

Jewish Silicon Valley - Los Gatos, CA
Part Time
$15.50 - $16.50 Hourly
Customer Service


Position Summary:

Member Support Staffers play a key role in welcoming members to the JCC by helping them to settle into and engage with new entry and security protocols, particularly those new protocols established to address Covid-19 Shelter in Place Orders and California Phased Opening requirements.  This role’s mission is to create a safe and welcoming environment for the community that fosters the well-being of all people and is rooted in Jewish values and traditions. 

Essential Functions will include but will not be limited to:

  • Meet, greet, and provide information to every member/guest requesting access to the facility.
  • Check-in guests with reservations for pool/fitness/tennis facilities using the automated reservation system.
  • Confirm health eligibility consisting of CDC quick symptom check, take body temperature using touchless infrared thermometer and record results.
  • Conduct health ineligible members/guests to contact trace checkpoints and isolated egress points to facilitate safe exit.
  • Assist members/guests by providing wayfinding services and information.
  • Manage the fitness areas by providing support for equipment use and monitoring for safety.
  • Maintain a clean work environment by conducting frequent cleaning of surrounding areas and other areas, as instructed.

* Perform other duties as required or directed by Management and/or as business dictates.

Specific Skills:

  • Strong customer service experience
  • Exceptional attention to detail and follow-through
  • Ability to follow changing directives and communicate impacts clearly and effectively
  • Ability to work as part of a team in conjunction with all levels and departments of the JCC and our community
  • Maintain confidential information at all times
  • Demonstrate superior communication skills both verbally and written
  • Be highly comfortable with various web applications/portals and device technologies including Smartphones, Tablets and Windows based computer applications.
  • Maintain a can-do, friendly, supportive demeanor at all times
  • Maintain a commitment to service through a Jewish lens.



  • 1 year of demonstrated excellence in Customer Service (preferred)
  • Understands the importance of administrative and safety procedures
  • Demonstrated effective communication skills – both verbally and written
  • Consistent positive attitude (required)
  • “Can-Do!” work ethic
  • Ability to multi-task through competing priorities
  • Generally, Monday through Friday during business hours - will require occasional evenings and/or weekend work.  
  • Able to lift up to 35 pounds, when necessary



Working Conditions:

Community Center, pool, tennis and fitness environment Ability to sit or stand (alternately) for extended periods of time Ability to work on computer/phones for extended periods of time Ability to navigate the facility by walking, use of assisted mobility device, climbing stairs or use of elevator, while conversing with members, co-workers and guests. t.