Member Support Staff

Position Summary:

Member Support Staffers play a key role in welcoming members to the JCC by helping them to settle into and engage with new entry and security protocols, particularly those new protocols established to address Covid-19 Shelter in Place Orders and California Phased Opening requirements.  This role’s mission is to create a safe and welcoming environment for the community that fosters the well-being of all people and is rooted in Jewish values and traditions. 

Essential Functions will include but will not be limited to:

• Meet, greet, and provide information to every member/guest requesting access to the facility.
• Check-in guests with reservations for pool/fitness/tennis facilities using the automated reservation system.
• Confirm health eligibility consisting of CDC quick symptom check, take body temperature using touchless infrared thermometer and record results.
• Conduct health ineligible members/guests to contact trace checkpoints and isolated egress points to facilitate safe exit.
• Assist members/guests by providing wayfinding services and information.
• Manage the fitness areas by providing support for equipment use and monitoring for safety.
• Maintain a clean work environment by conducting frequent cleaning of surrounding areas and other areas, as instructed.

* Perform other duties as required or directed by Management and/or as business dictates.

Specific Skills:

• Strong customer service experience
• Exceptional attention to detail and follow-through
• Ability to follow changing directives and communicate impacts clearly and effectively
• Ability to work as part of a team in conjunction with all levels and departments of the JCC and our community
• Maintain confidential information at all times
• Demonstrate superior communication skills both verbally and written
• Be highly comfortable with various web applications/portals and device technologies including Smartphones, Tablets and Windows based computer applications.
• Maintain a can-do, friendly, supportive demeanor at all times
• Maintain a commitment to service through a Jewish lens.

Qualifications:

• 1 year of demonstrated excellence in Customer Service (preferred)
• Understands the importance of administrative and safety procedures
• Demonstrated effective communication skills – both verbally and written
• Consistent positive attitude (required)
• “Can-Do!” work ethic
• Ability to multi-task through competing priorities
• Generally, Monday through Friday during business hours - will require occasional evenings and/or weekend work.  
• Able to lift up to 35 pounds, when necessary

Working Conditions:

Community Center, pool, tennis and fitness environment Ability to sit or stand (alternately) for extended periods of time Ability to work on computer/phones for extended periods of time Ability to navigate the facility by walking, use of assisted mobility device, climbing stairs or use of elevator, while conversing with members, co-workers and guests. t. ​