THE COMPANY
DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Crocs, DQ, Domino’s, Hard Rock Café, KFC, McDonald’s, Rue21, US Polo, and Vineyard Vines to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
Role
In order to help drive our next phase of growth at DTiQ and as a member of our team you will provide support for various Installation regions as needed. You will be responsible for:
- Initial calls to confirm location information with customers
- Schedules Installation appointments based on technician's availability
- Coordinates shipping of the equipment to arrive on time for installation
- Keeps DTiQ Third Party Technicians informed of new installation appointments by entering the appointment in the Tech calendar, and by phone or email
- Checks availability of Technician's Subcontractors for installations
- Creates Technician's Subcontractors work order on Subcontractor's website platform when applicable
- Ensures all orders are up to date in our system with the latest customer update
- Responds to inquiries received throughout the day via email and phone from customers and associates in a timely manner
- Other duties as assigned by Management
