Director, Education Success

Are you ready to make a difference?  MIND Education, the creators of ST Math, is looking for an experienced servant-leader eager to support a team of Education Success Managers in proactively driving successful implementations of MIND programs.

Join us in our mission to ensure that all students are mathematically equipped to solve the world’s most challenging problems!  As a Director of Education Success, you will collaborate cross-departmentally in support of the needs of our districts.  Your team of dedicated Education Success Managers will be trusted advisors for the districts spanning Texas and the West coast. They will partner with district administrators to onboard new partners, guide product usage, build engagement and enthusiasm, and ensure their success through on-site and remote interactions.

Do you have what it takes to join our team?

• Have you loved your experience managing remote teams?
• Do you have a passion for math education and improving the lives of learners?
• Can you give examples of how you’ve worked closely with district administrators?
• Does working from home part of the time and traveling around Texas and the western states sound invigorating?
• Are your communication skills stellar, and do you make communicating with your remote team a priority?
• Would you call yourself a servant-leader that takes pride in coaching and developing your colleagues?
•  Do you know how to bring solutions to the table for a variety of stakeholder levels, how to defend your ideas, and how to give and receive productive feedback?
• Do you work proactively, anticipating needs before they arise?
• Are you known for your efficiency, and can you manage multiple projects simultaneously?
• Do you also enjoy learning from your teammates?
• Does your work reflect your commitment to diversity, equity, and inclusion?

Did you answer, “Yes!” or even, “Absolutely!” to all of the above?  Great! Let’s get down to specifics. 

Our ideal candidate will have:

Master-level leadership skills to:

• Inspire a high level of quality for every customer interaction
• Coach and develop each colleague on your team so they can continuously grow and thrive in their roles
• Demonstrate and teach customer success strategies which allow your team to grow district partnerships
• Distribute caseloads in an agile manner to support the growing partnerships
• Passionately support our people and the work they do
• Step into district-level meetings with administrators to strategize around culture-building, data analytics, and maximizing the impact of our partnership
• Support every Education Success Manager in managing their territories so every customer is fully supported
• Build processes to ensure the work is captured seamlessly in SalesForce or a similar CRM

Expert knowledge of and experience with:

• Success managing a remote team in a director capacity 
• Software as a Service in the education field
• Managing a renewal quota
• Adult learning theory and strategies to engage educators
• Customer success and the strategies proven to best support districts

Unparalleled collaboration and teamwork to:

• Partner closely with our Social Impact (philanthropy) and Partnerships (sales) teams to develop strong strategic plans that support our district partners
• Share insight from the field with our Product and Engineering teams to influence the continuous improvement of our programs
• Shape the internal training delivered to your team by our Empowerment and Professional Learning colleagues
• Get the word about ST Math out to the world with our Engagement (marketing) partners
• Partner with Education Success leadership to constantly innovate and push the boundaries of what amazing success in our schools looks and feels like

If you can check off all of the above – we want to talk to you!  This probably also means that you have 5+ years of experience as a manager in the Ed Tech industry, your educational background includes a BA/BS degree or even a master’s degree in a related field.  More importantly, you are extremely comfortable with the tools of the trade.

This position reports to the Assistant Vice President of Education Success and should have residency in Texas (Ideally Houston, Dallas or Austin).  It is also important to be comfortable turning on your webcam to build a rapport, even from a distance. This role requires up to 60% travel.