Manager of Admissions, Information & Referral
Job Details
Headquarters & Program Operations - Severn, MD
$60,000.00 - $65,000.00 Salary/year

Job Category: Exempt

Department: Programs Support

Manager: Chief Program Officer

Location: Headquarters

Travel Required: Significant local travel

Salary Level: Program Manager IV

Position Type: Full-Time


Position Summary

The Manager of Admissions, Information, & Referral will lead and support admissions process across the organizations for all services and coordinates all information & referral activities. In partnership with programs and services, the Manager of Admission, Information, & Referral will facilitate (or coordinate with subject matter experts) a person-centered intake process for those interested in The Arc services across the counties served. The Manager of Admission, Information, & Referral will work to ensure that through services person(s) served enter programs that empowers them to achieve their vision for themselves.




Position Responsibilities

Essential Functions

  • Manage an organization-wide admission process for all services throughout the arc of a person’s life
  • Working with those interested in services and their families, links them to appropriate services within The Arc and support them throughout the admissions process; coordinate with the Chief Program Officer and subject matter experts across The Arc
  • Provide outreach for all service areas; attending Transitioning Youth fairs, collaborating with school systems, and other key referral sources
  • Partner and collaborate with division/department heads and subject matter experts in completing the admission process including developing required DDA and other funder documents to be accepted into services
  • Proactively communicate with those seeking services, Coordinators of Community Services, school staff, and other key stakeholders to keep the admissions process moving
  • Act as the central information and referral hub for The Arc; maintain a database of resources and provide information to members, stakeholders and internal staff – keep up to date on resources and information pertaining to children and adults with intellectual and developmental disabilities in the greater Chesapeake Region
  • Facilitate informational sessions and other member benefits activities aligned to the communications and outreach plan
  • Utilize ETO and other information systems to document referrals and the admissions process
  • Support the chair of the Admissions & Transition Committee in the coordination and running of the committee

Other Functions

  • Assist with special projects by conducting research, collecting and analyzing data, drafting reports, and preparing presentations for internal and external stakeholders
  • As needed, support the Family Engagement & Navigation Coordinator with family engagement sessions
  • As assigned, represent The Arc with local, state and national groups and organizations
  • Support the development of organizational policies, procedures, and practice as it relates to The Arc’s admission process
  • Perform other duties as assigned

Education & Experience Requirements

  • Four plus years of professional experience providing in facilitating admissions and/or intake process for services with experience in person centered planning for people with intellectual and developmental disabilities
  • HS diploma required; bachelor’s degree in social work or related field strongly preferred
  • Strong knowledge of DDA services and process is a plus
  • Outstanding customer service skills and ability to communicate effectively with diverse populations and age groups
  • Ability to work autonomously, in ambiguous situations with little direction, running toward problems without being asked; solutions oriented
  • Ability to remain flexible, calm under pressure and adaptive to change as priorities shift, being a resource for staff
  • Experience working across cultural, geographic and programmatic lines to positively support person(s) served
  • Excellent oral and written communications
  • Proficiency in MS Word, Excel, Outlook and knowledge of outcome systems required

Physical & Mental Requirements

The physical and mental demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. Ability to drive is a requirement of the position.

Mental Demands

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with the community stakeholders including elected and appointed officials, staff, people served, the public and others encountered in the course of work.

This position operates in a professional office environment and out in the community. This role routinely uses standard office equipment.

This position is full-time. Typical work schedule is Monday through Friday during The Arc office hours, with frequent night and occasional weekend meetings or events. 

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Arc Central Chesapeake Region is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, age, disability, sexual orientation, religious and or political beliefs. We recruit, employ, retain, compensate, train, promote, discipline, terminate and treat all employees and job applicants based solely on qualification, performance and competence.