Technical Support Engineer
Job Details
Entry
Massachusetts - Woburn, MA
Day
Engineering
07/07/2020

Technical Support Engineer

Who We Are

Prendio is a breakthrough eProcurement service…designed from the ground up to serve the Biotechnology vertical.

If you're a self-taught techie craving a challenge, we'd love to talk to you! We have plenty of interesting problems to solve, and we need your help to bring our software to the next level as part of our amazing team.  For the right candidate, this is your steppingstone into a software engineering career!

Who We Are Looking For

The candidate must have the ability to interact with the customer to help resolve their issues but also assist the technical team.  We are looking for a very technically minded, hands-on individual who has attention to detail and can handle multiple priorities at once.

What You’ll Do

  • Technical support via WebEx and phone support
  • Research, replicate, resolve technical issues
  • Escalate complex issues, bugs and feature requests
  • Create documentation
  • Regression and MAC Testing
Qualifications

What You’ll Need

Prendio is an equal opportunity employer and we believe that you are much more than your background.  We are willing to train the right people and kick start your career in our growing company.  We’re looking for the incredible people who can make a difference in our team, however, the following will help you be successful in this role

  • Strong written and verbal skills
  • Self-Motivated, curious and tenacious multitasker
  • Highly proficient with MS Office suite; Ability to quickly learn new applications. (e-procurement software)
  • Technical computer knowledge/ experience /coursework
  • Some basic programming and database management experience
  • Experience with Jira/Confluence
  • Dependable, flexible and consistent team player with a positive attitude
  • Ability to work both independently and in a team environment

Our Culture

We take culture very seriously here at Prendio and we are constantly thinking of ways to give back to our valued employees. We offer a competitive salary, outstanding benefits, a friendly and welcoming culture, a great work environment and plenty of opportunities to grow your career and have a big impact on our business

Benefits

Blue Cross Blue Shield Health Insurance

Dental insurance

401K with company match

Paid Holidays

Paid vacation time 

Perks

2 Personal days a year & your birthday off

Flexible Work from home

On-Site Gym

Standing Desks 

Weekly catered lunch

Friday Social Hour 

Quarterly Company Activities

Snacks and awesome coffee machine

Unique office space with fire pit and bocci court

 

Job Type: Full Time

Job Location: Woburn

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