Guest Services Assistant

Job Title: Guest Services Assistant

Department: Administrative Resource Center (ARC)

Reports to: Business Operations Manager

FLSA Status: Non-Exempt

Schedule: Monday – Friday on-site

Hours: 8:00am – 4:00pm with flexibility for paid overtime as needed

Who is Herrick?

Herrick is a prominent New York City-based law firm providing a full range of legal services. As a powerhouse mid-size firm, we regularly advise on many of the country's most preeminent legal matters, but our size allows us to maintain an enduring culture of collaboration. Our lawyers and staff enjoy their work and grow by working with each other - a fact that resonates in the results we achieve for our clients. 

If you are looking for…

This is a great opportunity for a candidate who has in interest in making the guest experience a top priority by providing high touch guest service in a professional, friendly environment. This position will serve as an ambassador of the Firm and its culture which is rooted in professionalism, collaboration and service. Herrick prides itself on providing a collegial and supportive team environment.

We are looking for…

Herrick is seeking a Guest Services Assistant to deliver superior customer service to all guests and personnel in the firm’s New York office. The ideal candidate must be interested in creating a welcoming and memorable experience for every guest. The ability to work within a team and across the organization are critical to being successful in this role.

Essential Duties and Responsibilities:

• Greet every guest and all personnel with a genuine smile and warm welcome.
• Enhance the guest experience by personalizing the assistance; address guests by name.
• Respect the guest’s time by minimizing wait time and streamlining the process.
• Answer and direct incoming telephone calls timely and professionally.
• Enter guests into building management’s visitor system.
• Responsible for assigning conference rooms and hotel offices noting all details including technology and catering requests.
• Oversee conference room center; be aware of what meetings are taking place at all times, ensure meeting arrangements and transitions between meetings run smoothly, and make scheduling adjustments as needed.
• Work collaboratively with the Hospitality Department to ensure conference rooms are well-maintained.
• Ensure the reception area and business center are immaculate and well-organized.
• Assist guests with general concierge information including but not limited to transportation, parking, hotel and restaurant recommendations.
• Provide basic administrative support to those utilizing the conference room and business center as needed.

Knowledge, Skills and Abilities:

• Bachelor’s or Associate’s degree preferred but not required; with a minimum of 1 year of experience working in a professional, client-facing environment.
• Excellent guest service skills: engaging, attentive, responsive and caring.
• Professional telephone etiquette.
• Strong written and verbal communication skills to effectively communicate with all levels of firm personnel and clients.
• Punctual, dependable, organized and detail oriented with the ability to multi-task.
• Strong computer skills; proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Self-motivated and able to work independently as well as part of a team.

The range of base salary* the Firm reasonably expects to pay for this role is $50,000 to $60,000.  The actual base salary for this role within the above range will be based upon factors such as experience and qualifications.

*The range listed is just one component of Herrick Feinstein’s total compensation and benefits package for non-exempt employees, which includes a discretionary bonus; health, dental, vision, life and disability insurance; and a 401(k) plan and profit-sharing plan.

Herrick, Feinstein is proud to be an Equal Employment Opportunity employer and values diversity.  We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status or any other applicable characteristics protected by federal, state, or local law or regulation.