Public Attendant
Job Details
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St Louis Aquarium at Union Station - St. Louis, MO
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Description
  • Provide unique and memorable experiences to guests.
  • Ensure the facility is clean, safe and presented to the highest of standards.
  • Maintain cleanliness of the restrooms including toilets, sinks, urinals, walls, mirrors, tiles, counters, stalls, vents and/or floors with cleaning agents.
  • Organize and replenish guest restroom amenities.
  • Operate mechanized cleaning equipment such as vacuums, polishers, buffers, etc.
  • Organize and maintain supply inventory.
  • Dust, polish and clean signage, windows, acrylic and carpets.
  • Empty trash cans and sanitary receptacles as well as pick up trash within the facility.
  • Adhere to company policies and procedures.
  • Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
  • Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor.
  • Attend training programs to achieve the best guest experience.
  • Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
  • Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
  • Assist other departments as required.
  • Monitor and report any animal care or welfare concerns to the Life Sciences Department.
  • Other duties as may be assigned by the Guest Experience Manager from time to time.
Qualifications
  • Knowledge of chemical cleaning agents.
  • Previous operation experience of various cleaning equipment preferred.
  • Flexible to work shifts, holidays and weekends.
  • Good verbal and communication skills required.
  • Strong listening skills.
  • Ability to anticipate guests’ needs.
  • Creative problem solver who thrives when presented with a challenge.

 

 

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