Case Manager
Job Details
Full Time
4 Year Degree
Health Care

Callen-Lorde Community Health Center seeks a dedicated, flexible individual to join our staff as a Case Manager of Care Coordination services. The Case Manager will be responsible for supporting, assisting, and ensuring that clients’ biopsychosocial continuum of care needs are identified, and services are appropriate and monitored.  The Case Manager will facilitate patients’ transition into primary medical care, and work closely with a medical, nursing, and behavioral health care team to ensure appropriate linkage to supportive services, enrollment in programs to cover cost of health care, as well as retention in care. This position works with a caseload of patients as well as provides services on a walk-in basis. The Case Manager works with any Callen-Lorde patient, both in the office as well as in the field as needed. In this role you will provide intake, needs assessment, clinical care orientation and ongoing reassessment services to patients and their significant collaterals, documenting all such services in the medical record. You will also, Ensure enrollment into programs offering a higher level of care for eligible patients, as needed. Callen-Lorde is typically open Monday through Saturday.  Weekly evening and occasional weekend hours will be required.

  • College degree (BA/BS) in health/social services or related field required.
  • Experience in social services, case management and/or entitlements work.
  • Familiarity with LGBTQIA, HIV and health-related issues and community resources.
  • Strong computer competency, including knowledge of Electronic Medical Records, Microsoft Office Programs, and internet research savvy.
  • Strong customer service orientation with an understanding of patient-led treatment.
  • Experience working with individuals with a spectrum of chronic illness conditions preferred.

Desired Characteristics, Skills

  • Ability to work effectively with diverse populations, including lesbian, gay, bisexual, and transgender communities and communities of color.
  • Ability to handle multiple, simultaneous tasks.
  • Ability to work independently yet be team focused.
  • Ability to remain calm, focused, and helpful under stress.
  • Motivation to provide excellent patient care.
  • Excellent time management skills and attention to detail.
  • Bilingual (Spanish/English) highly preferred.
  • Commitment to the mission of Callen-Lorde Community Health Center.
Why join our team?
Callen-Lorde is the global leader in LGBTQ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. We are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.