The Porsche Experience is seeking an energetic individual to act as a greeter, brand ambassador and tour guide at the Porsche Experience Center Atlanta.
· Coordinate guest and visitor inquiries made at the OPD Main Atrium, Heritage Gallery or Kimpton Hotel Lobby
· Cover the Heritage Gallery space and bring the Porsche story to life through guest interactions and storytelling.
· Create a warm and welcoming atmosphere for all Porsche Experience Center guests, visitors and employees of One Porsche Drive.
· Conduct VIP and Guest Tours or One Porsche Drive
· Provide backup coverage when needed cover the Retail Store and Simulator Lab
Roles & responsibilities
· Provide a warm welcome to all employees and guests ensuring their needs are met and their experience is representative of our brand standards
· Issuing visitors temporary access badges (onsite credentials) for public areas of One Porsche Drive property and the Porsche Experience Center.
o Coordinate with security in granting access to guests and providing guest passes as needed
· Conduct VIP and Guest tours of the Porsche Experience Center and One Porsche Drive property.
· Assist with all guest inquiries at the front desk including but not limited to, arranging transportation, storing luggage, providing directions, and engaging employees when needed
· From time to time answer the phone at the front desk and transfer phone calls to the appropriate parties
· From time to time cover the Sim Lab operation
· Assist with customer questions/concerns as needed, documenting all customer complaints in tracker
· Coordinate general cleaning and upkeep of public areas of building with facilities and janitorial team
· Assist PEC operations team with minor projects as necessary
· Provide shuttle transportation services on the One Porsche Drive campus
Required qualifications include:
- High School Diploma or higher
- Minimum 1 to 2 years of experience within a guest service/hospitality positon or related role
- Some automotive knowledge a plus and a desire to learn more
- Outgoing and charismatic personality
- Warm and welcoming demeanor
- Ability to multitask
- Customer Service oriented
- Empathetic and caring
- Ability to climb stairs and lift 25 pounds overhead
- Basic computer skills needed
- Must have a clean driving record