Brand Ambassador - Porsche
Job Details
Entry
Porsche East Center - Atlanta, GA
Description

The Porsche Experience is seeking an energetic individual to act as a greeter, brand ambassador and tour guide at the Porsche Experience Center Atlanta.

Position overview

· Coordinate guest and visitor inquiries made at the OPD Main Atrium, Heritage Gallery or Kimpton Hotel Lobby

· Cover the Heritage Gallery space and bring the Porsche story to life through guest interactions and storytelling.

· Create a warm and welcoming atmosphere for all Porsche Experience Center guests, visitors and employees of One Porsche Drive.

· Conduct VIP and Guest Tours or One Porsche Drive

· Provide backup coverage when needed cover the Retail Store and Simulator Lab

Roles & responsibilities

· Provide a warm welcome to all employees and guests ensuring their needs are met and their experience is representative of our brand standards

· Issuing visitors temporary access badges (onsite credentials) for public areas of One Porsche Drive property and the Porsche Experience Center.

o Coordinate with security in granting access to guests and providing guest passes as needed

· Conduct VIP and Guest tours of the Porsche Experience Center and One Porsche Drive property.

· Assist with all guest inquiries at the front desk including but not limited to, arranging transportation, storing luggage, providing directions, and engaging employees when needed

· From time to time answer the phone at the front desk and transfer phone calls to the appropriate parties

· From time to time cover the Sim Lab operation

· Assist with customer questions/concerns as needed, documenting all customer complaints in tracker

· Coordinate general cleaning and upkeep of public areas of building with facilities and janitorial team

· Assist PEC operations team with minor projects as necessary

· Provide shuttle transportation services on the One Porsche Drive campus

Qualifications

Required qualifications include:

  • High School Diploma or higher

Qualifications-continued

  • Minimum 1 to 2 years of experience within a guest service/hospitality positon or related role
  • Some automotive knowledge a plus and a desire to learn more
  • Outgoing and charismatic personality
  • Warm and welcoming demeanor
  • Ability to multitask
  • Customer Service oriented
  • Empathetic and caring
  • Ability to climb stairs and lift 25 pounds overhead
  • Basic computer skills needed
  • Must have a clean driving record
Qualifications

Required qualifications include:

  • High School Diploma or higher 
  • Minimum 1 to 2 years of experience within a guest service/hospitality position or related role
  • Some automotive knowledge a plus and a desire to learn more
  • Outgoing and charismatic personality
  • Warm and welcoming demeanor
  • Ability to multitask
  • Customer Service oriented
  • Empathetic and caring
  • Ability to climb stairs and lift 25 pounds overhead
  • Basic computer skills needed
  • Must have a clean driving record

Preferred qualifications include:

  • High School Diploma or higher
  • Minimum 3 years of experience within a guest service/hospitality positon or related role
  • Some automotive knowledge a plus
  • Outgoing and charismatic personality
  • Warm and welcoming demeanor
  • Ability to multitask
  • Customer Service oriented
  • Empathetic and caring

Percentage of required travel: N/A

Schedule/Shift:

Up to 30 hrs – Varied shifts. Saturday coverage and some evenings.

July and August (project 16 hours per week predominantly on Fridays and Saturdays. 9:00 AM -6:00 PM

Physical requirements

  • The role requires the Ambassador to be able to stand for long periods of time.
  • Ability to climb stairs
  • Ability to lift 25 pounds overhead
Apply