Retail Store Associate
Job Details
Entry
Porsche East Center - Atlanta, GA
Description

The retail store associate should have proven experience in retail operations/client service and is inspired by fashion as well as the Porsche brand and its history. It is crucial to provide customer service that exceeds expectation on a daily basis to represent the Porsche brand and maximize opportunities for sales conversion.

PRIMARY RESPONSIBILITIES

The retail store associate will be responsible for providing exceptional customer service in a retail store environment and providing overall support to the retail manager. These duties will include the following:

· Conducting monthly pre and post inventory counts

· Align with Porsche Design and Driver Selection guideline and brand standards in merchandizing

· Support retail store manager in shifts to prevent overtime cost

· Provide and maintain exceptional customer service to each customer

· Support manager in understanding and improving current reporting procedures.

· Maintain refreshing merchandizing displays and cleanliness

  • Assists in the execution of store operational requirements in coordination with PEC.
  • Support the creation and implementation of sales and marketing events, whether internally or externally in coordination with PEC, Aftersales and Porsche Design, as appropriate
  • Contribute to the development and execution of the annual budget and marketing plan to achieve financial objectives; conduct proper financial and inventory reporting as dictated by Finance & PEC.
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Work with Aftersales, PEC and Porsche Design to ensures availability of merchandise and services; inventory maintenance.
  • Supports marketing activities by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Secures merchandise by implementing security systems and measures.
  • Provide a safe and clean store environment.
  • Maintains the stability and reputation of the store by complying with legal requirements.
  • Contributes to team effort by accomplishing related results as needed.
  • Must be able to use Point of Sale systems (Erply, Ayden and Chase Payment Tech)
  • Must be able to use Inventory system – ordering/returning (SAP)

 

Qualifications

Characteristic Duties:

· Listening

· Excellent customer service

· Meeting sales goals

· Selling to customer needs

· Product knowledge

· People skills

· Energy level

· Dependability

· General math skills

· Verbal communication

· Job knowledge

· Professional polished appearance

· Dependable

Education:

· Bachelor Degree in Marketing, Retail merchandising or Business preferred

Experience:

· Minimum 3 years of experience managing retail operations at a high volume Porsche Dealership, Retailer or Department Store

· Automotive retail experience a plus

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