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IT Help Desk - Level 1

Job Details

EMS - Winona - Winona, MN

Company & Position Summary

Location: Lewiston 

Hours: Primarily day hours but may work nights and/or weekends to support all facility shifts

Position Status: Full-Time

The Company:

RiverSide Integrated Solutions, Inc. is an advanced Contract Manufacturer providing robust comprehensive solutions in Circuit Board Assembly, Electromechanical & Mechanical Assembly, Kitting, Supply Chain Management, Fulfillment, Distribution, and Reverse Logistics.  With a culture of customer focused solutions and continuous improvement, RiverSide Integrated Solutions, Inc. is uniquely positioned to respond to any customer need. As a co-worker, you will be offered a variety of competitive benefits including medical, dental, disability, life, 401K and more.  Come join our team to be a part of a great organization!

The Team:

The position is working with Information Systems department. Our team supports network and telecommunications services for RiverSide Integrated Solutions.

The Role:

This position offers a variety of computer support, network support, and professional growth opportunities.  The individual who holds this position reports to the Information Systems Manager.

Responsibilities & Qualifications

You will spend your time supporting:

  • Personal computer workstation and printer hardware support

  • Personal computer application software and operating system support

  • Assist in supporting computerized equipment throughout the company

  • Work with computer users to solve computing issues & provide technical assistance

  • Participate in computer systems project implementation

  • Documentation

  • Other duties as required

 We are excited about you if you have:

  • Competence when using Microsoft Applications - Word, Excel, PowerPoint

  • Microsoft SQL/Access database application experience a plus but not required

  • Technical college degree plus optional work experience in computer hardware, software, and network is preferred

  • Telecommunication hardware/software experience a plus but not required

  • Good communication skills

  • Willingness and enthusiasm for learning new computer systems/applications

  • Some flexibility with hours for occasional project work


  • This position may travel between the RiverSide Lewiston and Winona facilities.

  • Infrequent travel for trainings and/or business needs may be required.

Physical Requirements:

  • Frequent bending, twisting, reaching, kneeling

  • Ability to walk, stand, and sit

  • Lifting up to 30 pounds

Work Environment:

  • Office setting and

  • Manufacturing production floor