Cashier

Purpose:  Process and collect all money for daily sales accurately while providing excellent customer service and supporting in Store and other promotions to increase sales.

RESPONSIBILITIES:

General Tasks and Directions:

1. Clock in and out no more/less than 2 minutes from the beginning or end of your shift.
2. Opening cashier is assigned to register #750.  Second cashier is assigned to register #100.  Third cashier is assigned to register #300.  Back up cashier is assigned to register #200.
3. Verify that all cash in till is accurate and complete. Report any concerns/differences to the immediate supervisor on duty.
4. Assist customers in their needs.  Direct them with a smile to the proper department. Apply general customer service etiquette as needed to encourage returning customers and increased sales. Be aware of customers waiting in line to pay at all times. They are our priority.
5. Verify that all “go-backs” are properly hung and returned to their assigned departments.
6. Maintain all shoe racks, display cases, jewelry and purse cabinets full, clean and tended to at all time.
7. Place all shopping carts in their appropriate holding area. Maintain your work area free of any hazards and organized at all times.
8. All cashiers are responsible for the tidiness of their area including the proper storage/ of all empty hangers.
9. All cashiers must be in compliance with company policies and safety procedures and adhere to them.
10. All injuries and accidents must be reported to the immediate supervisor on duty on the same day they happen. Any safety violations within the company must be reported immediately to the supervisor on duty.
11. All Sales and Delivery receipts and signs need to be completely and accurately filled out. All Delivery receipts must be turned into the Customer Service Center in a timely manner.
12. Cashiers are responsible for and need to make sure they have all of their necessary tools and supplies for their work station. Supervisor must be notified immediately if tools or supplies are needed.
    1. When asking for change, please verify if fellow cashiers need change as well in order to avoid multiple trips.
    2. Please be conscious of managing change correctly.
13. Breaks and Lunches MUST be taken on time while taking into consideration their fellow coworkers. Breaks begin and end as soon as clocking in/out.
14. Cashiers must be aware that additional discounts to customers are not allowed unless a Supervisor or Manager gives their approval.
15. Transaction goal is 130 transactions per day.
16. Other duties as assigned.

REQUIREMENTS:

• Excellent Customer Service
• Bilingual and able to read and write in Spanish/English
• Must be properly dressed and groomed before the start of the shift per dress code.

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

• Stoop, kneel, bend at the waist and reach on a daily basis.
• Lift and move up to 50 lbs. unassisted.

• Regular and on-time attendance is critical; hours occasionally exceed 40 hours per week.

ESSENTIAL JOB COMPETENCIES:

• Customer Service Driven: Listens and responds effectively to customer questions; resolves customer problems to the customer’s satisfaction; respects all internal and external customers.
• Detail Oriented: Is alert in a high-risk environment; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments or processes; concentrates on routine work details; organizes and maintains a system of records.
• Multi-Tasking: Ability to handle multiple projects at time with good follow-through on action items.
• Teamwork; balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests; builds morale and group commitments to goals and objectives; supports everyone's efforts to succeed; recognizes team member accomplishments.

Full-time employees are offered medical, dental, vision and 403b options. The Society covers 90% of the cost for medical, vision, and HMO dental benefits

SVDPLA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Society of St. Vincent de Paul will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.