Guest Experience Coordinator and Caretaker

Who We Are:

NatureBridge provides best-in-class environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery and inspiring stewardship of the planet. Through our programs, students explore the outdoors, connect with their peers, discover themselves and develop a lasting relationship with science and the environment around them.
 

What You Will Do:

The Guest Experience Coordinator (GECO) provides on-the-ground customer service and logistical support that allow our Conference and Retreat guests to focus on their special events. The Guest Experience team works to create a welcoming and professional space for all attendees. 

The Facilities Caretaker Level I is responsible for executing routine, emergency and seasonal maintenance as well as custodial duties of the NatureBridge historic buildings, staff housing units, and grounds within our campus at Ft. Cronkhite, in the Golden Gate National Recreation Area. 

This position takes place at our campus in the Marin Headlands and cannot be performed remotely.

Your primary job will be:

Guest Experience Coordinator (60%)

Customer Service

• Create a welcoming and safe environment for a variety of guests
• Respond to the needs of guests, troubleshoot problems and help in urgent situations, including responding to our on-call urgent response number. 
• Welcome guests to campus; conduct orientation talks with groups of up to 120 people.
• Communicate with conference program organizers before and after programming; act as a primary point of contact for guests during their visit.

Logistical Support

• Set-up, break down, and cleaning of event spaces.
• Stock inventory, and clean and maintain conference supplies
• Help guests with basic tech support, including projectors and internet. 
• Support kitchen staff in set-up, service and clean-up for dining hall meals.
• Act as a meal host and attend to guests, responding to questions and requests during meal services.

Teamwork

• Demonstrate ability to self-supervise, manage time and take initiative to identify, prioritize and complete projects.
• Provide occasional support in the kitchen and for environmental science education programs, as assigned by supervisor.

Caretaker (40%)

• Maintain campus cleanliness and perform custodial duties, and maintain a clean, safe and orderly workshop and work area.
• Perform routine maintenance and repairs on buildings and grounds.
• Help train new staff in safety procedures/repair projects and maintenance.
• Recommend long and short term maintenance, repairs, safety priorities and solutions to the Facilities Director.
• Work effectively as a team member and provide great customer service. 
• Attend and participate in weekly shop meetings and safety training(s).
• Recognize and respect the historic character and value of campus while performing work assignments and maintenance.
• Perform all other duties as assigned by the supervisor.

Compensation:

• $17.00/hour
• Medical, dental and vision insurance
• Option for a 403b retirement plan with employer match after six months
• Generous paid vacation, training days and sick leave
• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more

Who You Are:

We are looking for candidates who have:

• Strong customer service and interpersonal skills.
• Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.  
• Must be able to work well and maintain a positive attitude with other staff, National Park Service employees, program participants and visiting public.
• Demonstrate good problem solving skills.
• Flexible, positive attitude, good judgment, and safety consciousness.
• Promptness and ability to work independently.
• Hold a valid driver's license and have a clean driving record.
• Must be able to regularly lift and/or move up to 50 pounds.
• CPR, AED and First Aid certification required.  If the applicant does not have this certification already, the applicant must attend certification training within the first three months.
• Successful completion of ServSafe Food Handlers course within the first 30 days of employment (paid for by NatureBridge).
• Prioritize daily tasks and guest requests through organization and time management.
• Proficiency with or willingness to learn Google Suite. 
• Demonstrated commitment to equity and inclusion in the workplace. We especially encourage you to apply if you are a member of (or have extensive experience working with people from) any communities that are impacted by the historic and current system of oppression that has limited access to environmental education, or the outdoors in general.

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

*All NatureBridge Employees are required to complete a background check in order to be eligible for employment.

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on young people and the environment
• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment
• We are invested in supporting your professional growth through training, feedback, and a positive work community

NatureBridge is an Equal Opportunity Employer, and does not discriminate based on any protected category, including, but not limited to, race, color, religion, gender, gender expression (including transgender expression or pregnancy), political affiliation, age, immigration status or disability. We encourage qualified applicants from diverse backgrounds to apply. Please let us know if you require any accommodation. 

How To Apply:

Submit your application to our Online Career Portal. Applications will be accepted on a rolling basis until all positions are filled.