Cafe and Hospitality Manager
Employee Classification: Part-time Regular
FLSA: Non-Exempt
Pay Basis: Hourly
Hours per week: 28
Who we are
The Crossing, A Christian Church exists for people to discover Jesus and the Journey. The Reach Cafe team is passionate about meeting people right where they are and providing exceptional hospitality. From the moment a person steps onto our property and experiences a weekend service, a conversation with someone, or a warm cup of coffee, our team works to provide an experience that supports engagement with Christ, the community, and each other.
Where you fit in
The Reach Cafe Manager will direct and manage the operations at our Windmill campus. In addition, the Manager will help support our Midtown and Highlands campuses to be set up for success. This position is perfect for an energetic individual whom God has gifted with exemplary team building skills, strong people management, organizational skills, communicates effectively, and who is adaptable to meet the needs of other ministries with a hospitable heart.
What you'll be doing
Team Building
- Onboard, train and coach all Reach Cafe volunteers (Known at The Crossing as “Activators”)
- Provide clear structure and direction for the function of the Cafe as a whole
- Provide regular training and a clear path for growth
- Invest relationally with your Activators
- Establish Activators to serve during the week when needed for Events
- Provide continually encourage them in their walk with Jesus and the Journey
- Create an environment that welcomes feedback and champions collaboration
Reach Cafe and Campus Kitchens
- Ensure the utmost cleanliness and organization of our serving environments
- Keep OSHA standards for all areas, including Venue Kitchen
- Use and revise opening/closing checklists when needed
- Communicate checklist and any operational changes to those who are affected
- Clean seating area and keep all condiment stations well stocked, clean and presentable – before, during, and after rush of Weekend Services
- Provide outstanding customer service (positive and helpful)
- Manage inventory, purchasing, and overall budget
- Product Receiving and Stocking (includes putting away large deliveries at least once a week)
- Manage cash, program cash registers (utilizing Cafe Manager) and balance tills weekly using official Cafe Cash Process
- Manage and maintain the cleanliness, organization and overall functionality of the Venue kitchen to support ministry needs.
Coffee Service
- Utilize database software (Rock) and event scheduler software (eSPACE) for scheduling, tracking, and reporting services requested
- Be flexible and available on Sundays and during pre-determined times agreed upon with your supervisor
- Create and use a reminder system for odd coffee systems
- Promptly retrieve and reset all resources immediately after each coffee service
- Coordinate with Ministry Leaders and Staff to ensure accurate ordering
- Support and ensure delivery of welcome cart coffee services at multiple locations on campus during Weekend Services
General
- Promote awareness of the Reach Café’s relationship with Reach Missions (our “why”)
- Perform general office duties such as copying, filing, mailing, etc.
- Answer / return phone calls and emails as requested
- Purchase items for ministry as needed
- Organize workflow and synchronize between Google Docs and Rock
- Respond to all general ministry questions, both internally and externally, via phone and email
- Run errands as needed
- Other related duties as needed
