MSR Plaza
Job Details
Plaza - King George, VA
Part Time
Not Specified
$10.41 - $15.62 Hourly


Responsible for accurately processing financial transactions and being an effective source of information for our members: in the lobby, drive thru window or by telephone. Providing them with friendly, professional, confidential and effective assistance to members and company associates assuring a positive experience and minimizing wait time.


Major Duties and Responsibilities

1. Demonstrate efficiency with financial transactions for checking, savings and borrowing members: receives funds,

posts transactions and pays out funds as requested. Verbally confirm intended transactions with member to assure

all needs are met and minimize errors.


2. Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages.


3. Create and maintain a clean, neat, pleasant work environment by maintaining a professional look (i.e. dress,

posture, attitude, etc.), positive outlook and behavior toward members and co-workers.


4. Research, troubleshoot and resolve member and internal inquiries regarding policies, practices and products.


5. Receives loan payments and savings/checking deposits from member, addresses inquiries on accounts, records

amounts and dates of payments and other significant information, checks member calculations and validates checks

and/or cash payments. Issues money orders, receives currency and coin and verifies amounts, processes the

redemption of bonds, cashes checks according to written procedures.


6. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to,

the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.


7. Assist other departments and branches with transactions as needed; provide support for the department and

branch managers in fulfilling member requests and merchant verifications.


8. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to,

the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.


Knowledge & Skills



Six months to two years of similar or related experience, including time spent in preparatory positions.

Cash handling and customer service experience is strongly preferred.



High school degree or GED required.


Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with

others inside and/or outside the organization, generally regarding routine matters for purposes of giving

and obtaining information, as well as advising or referring, which commonly require shorter discussions.


ADA Requirements

Physical Requirements

Perform primarily sedentary work with limited physical exertion and regularly lifting cash box of up to 10

lbs. and coin bags up to 30 lbs on occasion. Must be capable of climbing / descending stairs in

emergency situation. Must be able to operate routine office equipment including telephone, copier,

facsimile, and calculator.Must be able to stand for long periods of time. Must be able to routinely perform

work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended

hours whenever required or requested by management. Must be capable of regular, reliable and timely



Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.


Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either

on own or as part of a team. Must be able to read and carry out various instructions and follow oral

instructions. Must be able to speak clearly and deliver information in a logical and understandable

sequence. Must be capable of dealing calmly and professionally with numerous different personalities

from diverse cultures at various levels within and outside of the organization and demonstrate highest

levels of member service and discretion when dealing with the public. Must be able to perform

responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and

quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities.

Must be capable of exercising highest level of discretion on both internal and external confidential